Apr 7th, 2021What services and solutions are hot in 2021? Which will rule in 2022 and beyond? Find out in this look at revenue-generating ideas for MSPs and cloud service providers! Main GroupEvent Details Sessions & Networking Any times shown are subject to change; please check back frequently for updates or changes. Times below are shown in time. April 7th Session: Managing the Cloud Managing software- and infrastructure-as-a-service environments profitably isn’t easy. Let our guest cloud service providers show you their secrets to success. Presenters: Josh Weiss, Shane Monty Session: Peer to Peer: Serving Clients Virtually The coronavirus will soon be part of our past. Teams and Zoom are here to stay. Hear what two leading-edge MSPs have learned in the last year about maintaining customer relationships and delivering customer service online. Presenters: Juan Fernandez, Amy Babinchak Session: Standardization, Specialization, Scale: The Three Keys to Managed Services Success Find out how the fastest growing MSPs turn standard solutions, services specialization, and scalable processes into rocket fuel for growth. Presenters: Karl Bickmore, Thomas Douglas, George Monroy Session: Marketing Plan Success Tips Why you need a marketing plan and how to build one that gets real results. Presenters: Sitima Fowler Session: The Time Management Profit Engine The more efficiently MSPs manage their time, the more money they make every month. Learn the secrets to tracking your time comprehensively and using your time data to find wasted opportunities to grow the bottom line. Presenters: Rayanne Buchianico, Manuel Palachuk Session: Next Level Cloud Services Private cloud solutions. Governance consulting. Cloud migration services. Hear how two channel pros are pocketing big money today on cloud services you’ll be offering tomorrow. Presenters: Carl Mazzanti, Malik Khan Sponsors Titanium Platinum Premier Gold Gold Silver Bronze Agenda Any times shown are subject to change; please check back frequently for updates or changes. Times below are shown in time. Wednesday, April 7th Time Activity 2:10pm to 2:20pm Opening Remarks 2:20pm to 2:50pm Session: Managing the Cloud 2:50pm to 3:15pm Titanium Sponsor Keynote: Dell Expert Network 3:15pm to 3:25pm Gold Sponsor Presentation: Acronis 3:25pm to 4:05pm Session: Peer to Peer: Serving Clients Virtually 4:05pm to 4:15pm Gold Sponsor Presentation: Datto 4:15pm to 4:25pm Gold Sponsor Presentation: Splashtop 4:25pm to 4:40pm Premier Gold Sponsor Presentation: Huntress 4:40pm to 4:50pm Gold Sponsor Presentation: Sophos 4:50pm to 5:30pm Session: Standardization, Specialization, Scale: The Three Keys to Managed Services Success 5:30pm to 5:50pm Platinum Sponsor Presentation: ThreatLocker 5:50pm to 7:20pm Expo Hall: Sponsor Booths and Resource Pages 7:20pm to 7:40pm Session: Marketing Plan Success Tips 7:40pm to 7:50pm Gold Sponsor Presentation: N-able 7:50pm to 8:30pm Session: The Time Management Profit Engine 8:30pm to 8:40pm Gold Sponsor Presentation: Webroot 8:40pm to 9:00pm Silver Sponsor Session: What’s Next in Work from Home 9:00pm to 9:40pm Session: Next Level Cloud Services 9:40pm to 9:45pm Closing Remarks Presenters Session Speakers Thomas Douglas Thomas Douglas is CEO of JMARK. In 1997, upon the completion of enlistment to the U.S. Navy, Tom joined JMARK as a level one engineer. Tom became the No. 1 revenue producer for JMARK, and in conjunction with his leadership and drive, was put in a service manager role. From there, Tom became more involved with the operations of the company, which... more Sitima Fowler Sitima Fowler is co-founder and partner at Iconic IT, a nationwide IT firm serving small and medium organizations since 2003. In the 6th grade, Sitima (Rana) Fowler and her family immigrated from India to the United States. Establishing a life in America was a struggle for the Rana family who had limited resources and little to no money. This... more Shane Monty Shane Monty is vice president of BANG and has spent over 25 years working in the IT service provider industry. He originally started out in a sales role, but the pull of technology and services quickly won him over. The first years of his career were spent working on servers, storage, and networks. He saw a need for regular service and... more Rayanne Buchianico Rayanne Buchianico, is the owner of ABC Solutions, LLC in Clearwater, Florida providing complete accounting, business, and tax consulting services to IT Professionals in the United States and abroad. She is a Certified QuickBooks Professional Advisor in QuickBooks Desktop and Online versions and offers courses and blogs tips on QuickBooks... more Manuel Palachuk Manuel Palachuk is the coach who will take you to the gym, not just send you there! He is the author of the book Getting To The Next Level: A Blueprint For Taking You And Your Business To The Top, and he is working on his next book Agile Service Delivery: The Ultimate Secret To Making Work Flow. He has over 30 years of business, management,... more Malik Khan Malik Khan, founder and CEO of PointClick Technologies, has over 20 years of experience in the information technologies managed services, cloud, and consulting industry. In 2007, Malik founded PointClick Technologies to focus on end-to-end cloud hosting services that spans beyond infrastructure management. The company offers cloud hosting and web... more Karl Bickmore Karl formed an IT consultancy in January of 2000 as a side interest. In 2009 he saw the opportunity move it into a managed service practice that focused on sound IT practices along with cybersecurity and compliance. He hired his first employee in 2009 and grown it quickly since. The business was founded in the Phoenix market and now has offices in... more Juan Fernandez Juan Fernandez AKA The Chief Encouragement Officer has been invested in improving process and procedure, and empowering individuals to be successful while delivering business outcomes via technology his whole career. He is an early-stage investor in software startups as well asco-founder and CEO of the MSP Growth Coalition that has built a... more Josh Weiss Josh Weiss, an IT expert and business leader with specialties in cybersecurity, digital transformation, and automation, is president of LA Creative Technologies. His first tech job was as an 8-year-old, helping to promote a local children's software store. The three-plus decades since then have included running his own online bulletin board... more George Monroy George Monroy is the CEO of Monroy Information Technology Services. In 2004, he started his own company in Richmond, Texas, after working in the corporate world. The first client was a multinational corporation headquartered in Dallas that provided a wide range of technology products and services used for developing energy and natural resources.... more Carl Mazzanti Carl Mazzanti is president and chairman of the board of eMazzanti Technologies, founded in August 2001. Built with a continuity mindset, eMazzanti Technologies has done everything possible to recover and keep customers open when the worst happens. Within 72 hours of Hurricane Sandy’s devastating landfall in 2012, 100% of his 300-plus customers... more Amy Babinchak Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP and has been working in small and medium business IT field for more than 20 years. She values technology for what it does for people and the success it brings to business. She has also been a Microsoft MVP for 11 years, received... more Sponsor Speakers Travis Simmons Travis Simmons is an accomplished channel sales executive offering revenue-growing solutions to MSPs since 2004. Since joining Sophos in 2012 Travis has held many MSP-focused roles but currently works exclusively with their MSP Connect program, which leverages the entire cloud-managed security portfolio in line with the way MSPs do business. Scott Davis Scott joined the Liongard team to support the sales team and provide support to Managed Service Providers around the globe improve their internal and clients Cyber Security plan. Joe Cerrone Joe Cerrone is a channel account manager at Carbonite + Webroot, OpenText Companies. He joined Webroot in 2018 and has been an essential piece in the continued growth ever since. Joe works with his partners to develop a better understanding of the overall threat landscape and demonstrates the key role Webroot plays within malware prevention. His... more Italo Nava Italo Nava is the director of sales at Splashtop Inc. in San Jose, Calif. He is an evangelist for Splashtop remote desktop access and remote support solutions. With Splashtop, MSPs and IT professionals can be more productive with efficient remote desktop access and increase revenue by reselling remote access. Italo has over seven years’ experience... more Eric Townsend Eric Townsend is Americas SMB and MSP marketing director for Intel. To compete in the new digital economy, businesses often need to make significant shifts in their business operations and technical infrastructure to deliver on their ever-changing business goals. Many businesses are in the midst of their own digital transformation and are... more Desraie Thomas Desraie Thomas is the channel development manager on the business development team at Datto. She has a background in sales within several different industries and has had the opportunity to work around the world, always excelling in each position. Over the past few years within the MSP channel, she has assisted partners and customers in building... more David Weeks David Weeks is the Sr. Director Partner Experience for N-able. Weeks works closely with the company’s top-tier partners and global partner community worldwide to understand their needs, provide insight into current market conditions, and offer strategic sales and marketing recommendations to the channel. In addition, Weeks is keenly involved in... more Danny Jenkins Danny Jenkins is the CEO and co-founder of ThreatLocker, an Orlando, Fla.-based cybersecurity firm providing zero-trust endpoint security. Danny is a leading expert in cybersecurity with over two decades of experience in building and securing corporate networks, including many roles on red teams and blue teams. He is dedicated to educating... more Bill Malik As vice president of infrastructure strategies, Bill Malik helps clients achieve an effective information security posture spanning endpoints, networks, servers, cloud, and the Internet of Things. This involves technology, policy, and procedures, and impacts acquisition/development through deployment, operations, maintenance, and replacement or... more Amy Luby Amy Luby, head of community at Acronis, is a successful leader and entrepreneur in the global IT services channel, with an extensive record of achievement in channel sales program development and recruiting IT solution providers. She has strong technical expertise and domain knowledge in the rapidly evolving global managed, cloud, and security... more Alex Payne Alex Payne is an account executive and security specialist with Huntress,out of Indianapolis, where he's spent more than four years in the cybersecurity industry working for startups and larger players. At Huntress, he focuses on helping organizations in the SMB space improve their security posture against the evolving cyberthreat landscape.