Managed Services and Cloud Solutions Online Summit: Best Practices for Accelerated Success

Dec 8th, 2021

Online

Which solutions you sell matters a lot in the cloud and managed services. How you deliver them matters just as much. Find out how leading-edge channel pros build and grow thriving cloud and managed service practices!

Check out our sponsors for this event.

Main Group

Event Details

Sessions & Networking

December 8th

Thriving in Post-Endpoint Managed Services

The MSP of yesterday specialized in devices. Here’s where the MSP of tomorrow must excel.

Presenters:

Josh Weiss, Dave Sobel

Peer to Peer: Recruiting and Retention Pro Tips

Advice from three top-notch channel pros on where to find good employees in a tight market and how to keep them motivated and onboard.

Presenters:

Joanna Mirov, Zac Cramer, Ed Correia

Hybrid Workforce, Secure Cloud

Best practices for securing workers who split time between home and office.

Presenters:

Joshua Liberman, Ian Thornton-Trump, Joy Belinda Beland

Tool Tips: Getting Maximum Value from Managed Services Tools

Learn how to get way more done with your RMM, PSA, and other tools from two of the industry’s top experts.

Presenters:

Rayanne Buchianico, Dave Wilkeson

Customer Experience Mastery

Meeting managed service client expectations goes beyond prompt, professional service these days. Here’s how to turn every client interaction into a source of loyalty and profit.

Presenters:

Juan Fernandez, Erica Martinez-Rose

Managed Services and Cloud Solutions Online Summit: Best Practices for Accelerated Success Sponsor Award Winners

Titanium

Premier Gold

Gold

Bronze

Agenda

Event Time Zone:

US Eastern (UTC-05:00)

Wednesday, December 8th
Time	Activity
10:00am to 10:05am	Opening Remarks
10:05am to 10:45am	Thriving in Post-Endpoint Managed Services
10:45am to 11:10am	Titanium Sponsor Keynote: Dell Expert Network
11:10am to 11:20am	Gold Sponsor Presentation: Splashtop
11:20am to 12:00pm	Peer to Peer: Recruiting and Retention Pro Tips
12:00pm to 12:15pm	Premier Gold Sponsor Presentation: Huntress
12:15pm to 12:35pm	Gold Sponsor Presentation: Datto
12:35pm to 1:15pm	Hybrid Workforce, Secure Cloud
1:15pm to 1:25pm	Gold Sponsor Presentation: Sophos
1:25pm to 1:35pm	Gold Sponsor Presentation: Egnyte
1:35pm to 1:45pm	Gold Sponsor Presentation: Acronis
1:45pm to 3:15pm	Expo Hall
3:15pm to 3:45pm	Tool Tips: Getting Maximum Value from Managed Services Tools
3:45pm to 3:55pm	Gold Sponsor Presentation: Field Effect
3:55pm to 4:05pm	Gold Sponsor Presentation: Webroot
4:05pm to 4:35pm	Customer Experience Mastery
4:35pm to 4:40pm	Closing Remarks

Presenters

Session Speakers

Zac Cramer

Zac Cramer is a recovering entrepreneur. He became a full-time EOS implementer after he used EOS to help grow and exit his MSP. Now he spends his time helping leadership teams get what they want from their businesses using EOS. EOS is a system of tools and methods, tested and proved at over 15,000 companies, for how to run an entrepreneurial... more

Rayanne Buchianico

Rayanne Buchianico has devoted her career to the technology industry. With over 25 years of working in and around technology, she built many companies to support IT professionals across the globe.As the owner of ABC Solutions LLC in Clearwater, Florida, she developed processes for MSPs to focus on profitability, automation, and standardization... more

Juan Fernandez

Juan Fernandez AKA The Chief Encouragement Officer has been invested in improving process and procedure, and empowering individuals to be successful while delivering business outcomes via technology his whole career. He is an early-stage investor in software startups as well asco-founder and CEO of the MSP Growth Coalition that has built a... more

Joy Belinda Beland

Joy Beland joined Edwards Performance Solutions in 2020 as the CMMC training program manager. In addition to actively participating in multiple concurrent NIST 800-171 cybersecurity assessments, Joy oversees the curriculum development and live instructor training for the CMMC-AB Approved certification courses, as well as customized security... more

Joshua Liberman

Joshua Liberman is president and founder of Net Sciences. He started PC Services in 1990, providing Novell networking and becoming a Master CNE. Since starting Net Sciences in 1996, Joshua has built and secured hundreds of networks in New Mexico and the area. Joshua has been a rock and ice climber, martial artist, and lifelong... more

Josh Weiss

Josh Weiss, an IT expert and business leader with specialties in cybersecurity, digital transformation, and automation, is president of LA Creative Technologies. His first tech job was as an 8-year-old, helping to promote a local children's software store. The three-plus decades since then have included running his own online bulletin board... more

Joanna Mirov

Joanna Mirov is an accomplished entrepreneur and businesswoman who has established herself as an active advisor and guest speaker on business and technology. With a proven track record of growing a multi-million-dollar IT company and mentoring MSP leaders and women professionals, Joanna aims to share her knowledge and expertise with others,... more

Ian Thornton-Trump

Ian Thornton-Trump CD is an ITIL certified IT professional with 25 years of experience in IT security and information technology. From 1989 to 1992, Ian served with the Canadian Forces (CF), Military Intelligence Branch; in 2002, he joined the CF Military Police Reserves and retired as a Public Affairs Officer in 2013. After a year with the RCMP... more

Erica Martinez-Rose

Erica Martinez-Rose co-founded Tech Rage IT in 2015 after experiencing moments of technology rage due to disappointing IT support at her former job. She was committed to stopping the madness and helping small businesses thrive with sanity-saving, surprisingly good IT support and a positive customer experience. With more than 20 years... more

Ed Correia

Ed Correia is the founder and CEO of Sagacent Technologies, a 14-year-old managed service provider in Silicon Valley. As a 35-year information technology professional, Ed brings a unique blend of business management experience, operational know-how, and computer industry knowledge to Silicon Valley.Prior to founding Sagacent Technologies, Ed... more

Dave Wilkeson

David Wilkeson has been a serial entrepreneur from the early 90’s until today, building and selling four very successful technology companies. The last endeavor took a Youngstown Ohio based IT company from a small 12-person professional services company to an 85-employee managed services powerhouse. In 2013, he sold his stake in the MSP to pursue... more

Dave Sobel

Dave Sobel is senior director of marketing for MSP Radio. He is a leading expert on IT and managed services, cloud computing, and virtualization, and is a featured speaker at many industry events. He authored the book Virtualization: Defined, and has served on the executive council for Managed Services and as founding chair for the Mobility... more

Sponsor Speakers

Toby Nangle

Toby Nangle is global partnerships and channel lead at Field Effect. Toby excels at building sales channels and channel sales teams for technology companies. With a 23-year career in technology channel sales, he has worked extensively in the education technology, cloud, IT infrastructure, and IT security sectors. His expertise lies in developing... more

Richard Beckett

Working with Cloud Solution Architects all day has given Richard the perfect outlook to showcase Sophos cloud security solutions to audiences around the world. Working in tech for the past 14 years, Richard got his break in tech startups and VARs, before managing a team of product managers for premium IaaS brands across Europe. Joining Sophos in... more

Philip Sheu

As a co-founder at Splashtop, Phil has driven the product and technology development of Splashtop’s cloud-native remote desktop service. He also ensures that keen insights from customers guide the product’s journey and help align the product closely with users’ needs.Prior to Splashtop, Phil led the development of server manageability firmware at... more

Joe Cerrone

Joe Cerrone is a channel account manager at Carbonite + Webroot, OpenText Companies. He joined Webroot in 2018 and has been an essential piece in the continued growth ever since. Joe works with his partners to develop a better understanding of the overall threat landscape and demonstrates the key role Webroot plays within malware prevention. His... more

Eric Townsend

Eric Townsend is Americas SMB and MSP marketing director for Intel. To compete in the new digital economy, businesses often need to make significant shifts in their business operations and technical infrastructure to deliver on their ever-changing business goals. Many businesses are in the midst of their own digital transformation and are... more

Eric Torres

Eric Torres joined Datto in March 2015 and was recently promoted to director of channel development. Previously, he ran the Datto sales, operations, and business practices for a successful 65-person managed service provider out of Milwaukee, Wisc. There, he was a member of the Datto Advisory Board and had given peer-to-peer presentations at... more

Eric Anthony

Eric Anthony is the director of channel community and enablement at Egnyte. Since the age of 15, Eric has been helping people with IT, from setting up PCs for friends to owning his own break/fix and managed services companies. He spent four years in C-level management positions between his break/fix and MSP ventures. In 2013, he joined the vendor... more

Amy Luby

Amy Luby, head of community at Acronis, is a successful leader and entrepreneur in the global IT services channel, with an extensive record of achievement in channel sales program development and recruiting IT solution providers. She has strong technical expertise and domain knowledge in the rapidly evolving global managed, cloud, and security... more

Alex Payne

Alex Payne is an account executive and security specialist with Huntress,out of Indianapolis, where he's spent more than four years in the cybersecurity industry working for startups and larger players. At Huntress, he focuses on helping organizations in the SMB space improve their security posture against the evolving cyberthreat landscape.

You are here

Managed Services and Cloud Solutions Online Summit: Best Practices for Accelerated Success

Check out our sponsors for this event.

Main Group

Sessions & Networking

December 8th

Thriving in Post-Endpoint Managed Services

Peer to Peer: Recruiting and Retention Pro Tips

Hybrid Workforce, Secure Cloud

Tool Tips: Getting Maximum Value from Managed Services Tools

Customer Experience Mastery

Managed Services and Cloud Solutions Online Summit: Best Practices for Accelerated Success Sponsor Award Winners

Titanium

Premier Gold

Gold

Bronze

Session Speakers

Sponsor Speakers