Zac Cramer owns IT Assurance, the world’s best MSP. They have been working to challenge and double-cross the establishment for 15 years. They revolutionized IT hiring and built an IT company where a majority of the team are women, people of color, or members of other groups typically shunned by the IT industry. They broke the mold for how to provide telephony services and built a new model that’s fair to the customer and the company. They look forward to another 15 years of defying expectations and beating the establishment.