Oct 3rd, 2019COMPLETELY ONLINE OCTOBER 3RD THEN ON-DEMAND: Join a diverse group of integrators and solution providers for a full day of online education, best practices, and training on offering profitable IT services. Check out our sponsors for this event. Main GroupEvent Details The 2019 Canadian Online IT Service Provider Summit has the proven best practices, practical instruction, and specific recommendations you need to create, sell, deliver, and profit from managed IT and security services. We bring it all to you in a flexible, totally online format that’s a perfect fit for your busy schedule. Join ChannelPro and IoT Playbook editors as we host integrators and solution providers for a full day of online education, best practices, and training. Who should attend?Any Canada-based integrator, solution provider, and MSP who wants to grow their IT services business. Sessions & Networking Any times shown are subject to change; please check back frequently for updates or changes. Times below are shown in time. October 3rd Get Ready for Managed Everything If endpoint management and cloud-based email are the only subscription-priced services you offer, you’re missing out on a wide world of additional as-a-service recurring revenue opportunities. Our panel of experienced Canadian MSPs will prove it too in this fast-paced panel discussion of real-world opportunities in hardware-as-a-service, communications-as-a-service, disaster recovery-as-a-service, and other cloud and non-cloud solutions. Presenters: John Krikke, Adam Sprague, Paolo Del Nibletto, Alain Lefebvre , Des Dougan Sales Tip Shootout! Which sales expert is the best of the best? Decide for yourself as three leading sales consultants vie to provide the best advice on challenges that channel pros face every day, from landing appointments and overcoming objections to cross-selling services and beyond. Presenters: Gil Cargill, Mike Schmidtmann, Erick Simpson Peer to Peer: Winning in Cybersecurity Join ChannelPro’s Colleen Frye as she talks one-to-one with three of your Canadian peers about proven best practices for launching a security practice, selling security services, and more. Presenters: Todd Crystal, Victor Beitner, John Dathan IoT Playbook: Getting Started in the Internet of Things If you know how big the Internet of Things will soon be but don’t know where to begin with it, we’ve got the answers you’re looking for! Join ChannelPro’s Mark Smith for a no-nonsense conversation with solution provider Luis Alvarez, of Alvarez Technology Group, offering step-by-step instruction on launching an IoT device management practice. It’s actionable advice based on real-world experience that can double your managed services income overnight. Presenters: Mark Smith, Luis Alvarez MSP Pain Point Clinic Having trouble getting your pricing right, hiring good technicians, or getting your clients to pay on time? Managed services consultants Karl and Manuel Palachuk have the cures you need to those and other operational pain points. Join them as they help channel pros like you tackle real-world business challenges. Presenters: Karl Palachuk, Manuel Palachuk Frozen North, Red Hot Markets Join our panel of leading vendor executives for a look at the biggest emerging, unappreciated, and underexploited opportunities for Canadian channel pros today. Presenters: Thomas Penner, Alex Ryals , Bill Rhodes, Win Pham, Don Burns, Dan Wensley, Tal Tsur Sponsors Emerald Ruby Media Partner Agenda Any times shown are subject to change; please check back frequently for updates or changes. Times below are shown in time. Thursday, October 3rd Time Activity 12:00pm to 3:55am Get Ready for Managed Everything 12:00pm to 3:55am Sales Tip Shootout! 12:00pm to 3:55am Peer to Peer: Winning in Cybersecurity 12:00pm to 3:55am IoT Playbook: Getting Started in the Internet of Things 12:00pm to 3:55am MSP Pain Point Clinic 12:00pm to 3:55am Frozen North, Red Hot Markets Presenters Session Speakers Win Pham Win Pham is VP Development at RapidFire Tools, makers of Network Detective. He has over 20 years of product development experience and has expertise in monitoring, management, IT, and security. Victor Beitner Victor has been working in the technology industries for over 30 years and the last 19 have been focused on network security and cyber issues. His first remediation was in 1995 for an email compromise. Things haven’t changed much. When the Canadian Government announced the CyberSecure Canada Certification program, Cyber Security Canada was listed... more Todd Crystal Todd started working in the IT industry at Spencomp in March of 1998, and purchased it in May of 2007. Soon after starting at Spenccomp, he soon realized that he had to have a specialization to survive the everchanging landscape. The company chose to dive deep with SonicWall and become their #1 VAR in the province of Quebec. This approach has been... more Thomas Penner Thomas Penner launched busitec Canada, a subsidiary of the global IT services firm busitec GmbH. With a career devoted to digitizing the workplace, Thomas is a leading ELO Digital Office Business Partner who is passionate about helping businesses streamline their operations with modern approaches to process and workflow automation, records... more Tal Tsur Tal is a senior project manager, solution architect and technical leader for Storage Guardian, a data protection company specializing in providing backup and restore services for critical business data. He has a BA in Business Administration from Ruppin Academic Center. Paolo Del Nibletto Paolo Del Nibletto is the chief of channel business for Jolera, a global hybrid aggregated service provider as well as a National Post contributing writer. Paolo has been an active participant in the high-tech industry for more than two decades as the editor of Canada’s most read IT channel publication and website, CDN - Computer Dealer News... more Mike Schmidtmann Mike Schmidtmann has led information technology sales teams for more than 20 years. He currently works with solution providers across the United States on sales recruiting, new business development, and profit growth.Mike currently leads Trans4mers, a peer group for sales vice presidents and sales managers in the IT industry. Members consistently... more Mark Smith Mark Smith is the business development director of The ChannelPro Network, the premier resource for growing IT service companies. Mark was was the founder of Windows NT Magazine, with a reach of 1.5M unique enterprise IT professionals in 160 countries. Mark sold Windows NT Magazine to Penton Media for $100M. EH Media has helped customers generate... more Manuel Palachuk Manuel Palachuk is the coach who will take you to the gym, not just send you there! He is the author of the book Getting To The Next Level: A Blueprint For Taking You And Your Business To The Top, and he is working on his next book Agile Service Delivery: The Ultimate Secret To Making Work Flow. He has over 30 years of business, management,... more Luis Alvarez Since founding the Alvarez Technology Group (ATG) in 2001, Luis Alvarez has grown the company from a small, two-person consultancy to a premier technology solutions provider in California, delivering security, IoT, and IT services. ATG is the leading managed security services provider on the Central Coast of California and supports many industries... more Karl Palachuk Karl W. Palachuk has built and sold two successful managed service business in Sacramento, Calif. He is a business coach, and the author of seventeen books. His books include "Managed Services in a Month," "The Network Documentation Workbook," and the 4-volume set, "The Managed Services Operations Manual." In fact, Karl has written and... more John Krikke John Krikke is a partner and Vice President of Onward Computer Systems, a 28-year-old organization that offers complete IT solutions and managed services to small and medium sized businesses in Southern Ontario.John has been involved in the IT technology industry since 1986. In 1993 he formed Krikke Computer Services (KCS), an innovator in... more John Dathan Over a nine-year tenure at Juniper Networks starting in 2005, John grew the business by more than 500 percent. In 2014, he joined HP to lead the networking business in Canada where his role evolved to several sales leadership positions prior to his final executive position there. He served as vice president and general manager for Hewlett Packard... more Gil Cargill Gil Cargill launched Cargill Consulting Group Inc. in 1978 and has spent the past 47 years as a consultant, speaker, and trainer teaching salespeople and sales managers the importance of developing sales processes, the advantages of implementing new technology, and the benefits of tracking sales performance. In 2015, the Sales Lead... more Erick Simpson Erick Simpson built and sold one of the very first MSPs in the industry and co-founded MSP University, where he grew and coached a channel of 30,000 IT solution providers through their MSP transformation. He is the creator of the MSP Mastered® Methodology for business performance improvement that has been licensed by numerous IT channel... more Don Burns Don has been in the mounting and security industry for over 32 years, founding Vantage Point Products Corp in 1987. Eight years ago a strategic partnership with Compulocks Brands, Inc. was formed to develop antitheft and security products for mobile devices such as Laptops, Tablets, Smart Phones and other high profile theft worthy items like... more Des Dougan Des Dougan is Principal of Dougan Consulting Group Inc., based in metro Vancouver, British Columbia, Canada. Des has been running the consultancy since 2007, following a 30-year corporate IT career. Originally focused on break/fix, the company has been evolving towards managed services over the past several years. Dan Wensley Dan Wensley is the CEO of ScalePad, a global leader in automated asset lifecycle management. He is entrusted with leading a team of great minds to help IT service providers sell more and service less by automating time-consuming processes for hardware, software, and warranty services. No stranger to the ITSP/MSP ecosystem, Dan brings with him more... more Bill Rhodes Bill has been in the IT industry for 20 years initially working for a Compaq/HP reseller in Houston for the first 10 years after college before starting at Buffalo in 2006. His desire to create an easy and proactive channel based program and sales team is rooted in his years as a VAR. As a result, Bill requires a high level of customer support and... more Alex Ryals Alex Ryals serves as vice president, Security Solutions, North America for Tech Data. He was appointed to the role in February 2017 upon the completion of Tech Data’s acquisition of Avnet’s Technology Solutions division. In this role, he is responsible for accelerating the sales of security solutions through the Tech Data partner ecosystem.... more Alain Lefebvre Alain Lefebvre is a co-founder and Chief Operating Officer of Great White North Technology Consulting Inc, a managed IT services provider located in Timmins, Ontario. Although the company is based in Northern Ontario they serve small and medium businesses across Canada, including the Arctic Circle.Alain and his business partner Paul Brunet have... more Adam Sprague Adam Sprague is the CEO of BrunNet and has been in the IT industry since 1997. He has overseen BrunNet’s overall strategic direction for the past decade and has helped the company grow into one of the largest IT solutions providers in Atlantic Canada. Adam serves on numerous committees and boards, including being the current president of the... more
