Karl W. Palachuk has built and sold two successful managed service business in Sacramento, Calif. He is a business coach, and the author of seventeen books. His books include "Managed Services in a Month," "The Network Documentation Workbook," and the 4-volume set, "The Managed Services Operations Manual." In fact, Karl has written and produced more training materials for SMB IT consultants than anyone!
Karl has been named SBSer of the Year by SMB Nation. He has frequently appeared on the MSPmentor 250 list and the SMB 150 list by SMB Technology Network (SMBTN). He is a speaker at the ChannelPro SMB Forum live events.