ChannelPro SMB Forum 2015: Chicago

Sep 1st, 2015 to Sep 2nd, 2015

Hyatt Rosemont

6350 N. River Road

Rosemont, IL 60018

Phone:

(847) 518-1234

Fax:

(847) 518-0855

Sweet home Chicago! The ChannelPro SMB Forum Channel Therapy Tour is excited to finally be coming to the Midwest! We have the cure for what ails you! Give us one day and we’ll send you home with all the expert sales, marketing, product, and operations advice you need to put your business on the path to a healthier bottom line. Cubs fans AND Sox fans welcome.

Check out our sponsors for this event.

Main Group

Event Details

Sessions & Networking

Any times shown are subject to change; please check back frequently for updates or changes.
Times below are shown in time.

September 1st

MAXfocus Pre-Day Session

MAXfocus PreDay Technical Training Event: MAXfocus RemoteManagment Academy Classroom. This is a certification workshop for MAXfocus RM partners to get more and the most out of their RMM platform.

Cocktail Reception sponsored by MAXfocus

Join us for the ChannelPro SMB Forum welcome reception featuring snacks, cocktails, and time to connect with your peers.

September 2nd

Breakfast, Registration, and Networking Time

Wednesday morning, start your day off right with a hot coffee, breakfast, and a side of relationship building.

Session 1: Managed and Cloud Services Checkup

Find out which services successful MSPs and cloud solution providers offer, as well as the techniques they use to price, bundle, and “verticalize” those offerings for peak profitability.

Presenters:

Amy Babinchak, Alex Ziogas, Vince Tinnirello, Karl Palachuk, Erick Simpson

Session 2: Managed and Cloud Services Operations Lab

The most profitable MSPs base everything they do on proven, repeatable processes. In this highly interactive session, we’ll share best practices for handling ticketing, support calls, and service delivery with the kind of efficiency that minimizes overhead and maximizes customer satisfaction.

Presenters:

Karl Palachuk

Session 3: Managed and Cloud Services Marketing Lab

Having trouble finding fresh leads, or converting the ones you do find into paying customers? Learn the keys to constructing and running a managed and cloud services marketing engine that consistently churns out revenue-generating clients.

Presenters:

Herman Pool

Sponsor Showcase & Lunch, sponsored by Data Deposit Box

Continue the conversations you started with like-minded peers before and during lunch.

Session 4: Managed and Cloud Services Sales Lab

MSPs and cloud service providers who know how to sell close more deals and bigger ones than their peers. In this informative, fast-paced session we’ll give you the expert guidance you need to strengthen key skills like cross-selling, delivering effective sales pitches, and more.

Presenters:

Gil Cargill

Session 5: Value Pricing Techniques to Maximize Margins for Cloud and Managed Services

This profit improvement session covers the most popular pricing strategies used by CSPs and MSPs for their cloud and managed services deliverables, and the pros and cons of each. The discussion will highlight the differences between per device, per user, per service, and value pricing, and how each affects profitability, client perception, and commoditization. Special focus will be paid to the benefits value pricing has in promoting the consultative role critical to maximizing client relationships as well as your margins.

Presenters:

Erick Simpson

Session 6: Tech Trends--Hardware Lab

Get a hands-on look at the hottest new form factors and coolest new devices from leading manufacturers.

Presenters:

Matt Whitlock

ChannelPro SMB Forum 2015: Chicago Sponsor Award Winners

Platinum

Gold

Silver

Pre-Day

Tech Trends: Gear Guide

Product

Media Partner

Location Info

6350 N. River Road Rosemont, IL

This standout among Rosemont hotels is adjacent to the 10,000 square foot Orthopaedic Learning Center, a nationally-renowned training center for orthopedic surgeons. Conveniently located minutes from O’Hare Airport, this hotel in picturesque Rosemont IL is just minutes from downtown Chicago’s bustling shopping, nightlife, and cultural events. Hyatt Rosemont is located just steps away from Rivers Casino, the newest gaming destination in Illinois.

Join us at our cocktail reception on September 1st and stay the night! ChannelPro SMB Forum attendees that reserve a room by August 21st, 2015 can enjoy a discounted overnight rate of $149 per night. We suggest booking early, as discounted rooms are limited. Call (847) 518-1234 to book your room.

Transportation

Airport: O'Hare Airport

Hyatt Shuttle:

From baggage claim, please follow the Red Arrows to "Shuttle/Bus Center"
Take Elevator 3 or 4 and go to level 1-Chicago Cubs. Look for the Hyatt Rosemont PINK shuttle bus.
Reservations are not necessary; shuttle picks up in front of Door #1 every 30 minutes. For any questions please call (847) 518-1234.
*Please note that there are two Hyatts in Rosemont, and you are looking for the shuttle to Hyatt Rosemont on River Road, not Hyatt Regency O'Hare on Bryn Mawr

*Guests arriving from International Flights please call (847) 518-1234 and alert the operator that you are waiting for an airport shuttle to pick you up from the International Terminal. Our shuttles do not automatically stop at the International Terminal.

Private Limo: Hyatt Rosemont’s preferred vendor is Universal Limo. Please call 847-364-1712 to make a reservation. (Reservations required)

Cost: Approx $60 per hour for transportation within Chicago area
Pick Up Details: Bus/shuttle center Door #1 (Same as hotel shuttle)

Taxi:

Cost: Approx $15 - $20
Pick Up Details: Bus/shuttle center Door #1 (Same as hotel shuttle)

Airport: Midway Airport

Omega Airport Shuttle: 773-483-6634

Cost: $45 per person each way
Pick Up Details: Door #13 outside lower baggage claim
Runs from 7:00a.m. - 7:00p.m. The shuttle drops off at O'Hare Airport. Please take the complimentary Rosemont shuttle to the hotel.

Private Limo: Hyatt Rosemont’s preferred vendor is Universal Limo. Please call 847-364-1712 to make a reservation. (Reservations required)

Cost: Approx $60 per hour for transportation within Chicago area
Pick Up Details: Bus/shuttle center Door #1 (Same as hotel shuttle)

Taxi:

Cost: Approx $40
Pick Up Details: Baggage claim area

Car Rental Offer

If renting a car Advantage Rental is offering attendees an additional 10% off their internet rates. Please use this link – or call 800-777-5500 and mention discount code CD02C826E8.

Agenda

Any times shown are subject to change; please check back frequently for updates or changes.
Times below are shown in time.

Tuesday, September 1st
Time	Activity
5:00pm to 11:00pm	MAXfocus Pre-Day Session
11:00pm to 1:00am	Cocktail Reception sponsored by MAXfocus

Wednesday, September 2nd
Time	Activity
11:30am to 12:15pm	Breakfast, Registration, and Networking Time
12:15pm to 12:30pm	Opening Remarks & Peer Introductions
12:30pm to 12:40pm	Gold Sponsorship Speaker - Samsung
12:40pm to 12:50pm	Gold Sponsorship Speaker - Datto
12:50pm to 1:55pm	Session 1: Managed and Cloud Services Checkup
1:55pm to 2:20pm	Platinum Sponsor Keynote - HP
2:20pm to 2:30pm	Morning Break
2:30pm to 2:40pm	Gold Sponsorship Speaker - MAXfocus
2:40pm to 2:50pm	Silver Selfie Shoutout
2:50pm to 3:40pm	Session 2: Managed and Cloud Services Operations Lab
3:40pm to 3:50pm	Gold Sponsorship Speaker - F-Secure
3:50pm to 4:00pm	Gold Sponsorship Speaker - Eaton
4:00pm to 4:45pm	Session 3: Managed and Cloud Services Marketing Lab
4:45pm to 6:45pm	Sponsor Showcase & Lunch, sponsored by Data Deposit Box
6:45pm to 6:55pm	Gold Sponsorship Speaker - ViewSonic
6:55pm to 7:05pm	Gold Sponsorship Speaker - StorageCraft
7:05pm to 7:50pm	Session 4: Managed and Cloud Services Sales Lab
7:50pm to 8:00pm	Gold Sponsorship Speaker - Ingram Micro
8:00pm to 8:40pm	Session 5: Value Pricing Techniques to Maximize Margins for Cloud and Managed Services
8:40pm to 9:10pm	Session 6: Tech Trends--Hardware Lab
9:10pm to 9:35pm	Closing: Awards and Giveaways

Presenters

Session Speakers

Vince Tinnirello

Vince Tinnirello is the CEO of Anchor Network Solutions, a Denver-based managed IT service provider, founded in 2002. He is the immediate past Chair of the CompTIA Managed Services Community, co-author of The Business Owner's Essential Guide to IT and All Things Digital Version 2.0, and very passionate about the IT Services industry and the... more

Karl Palachuk

Karl W. Palachuk has built and sold two successful managed service business in Sacramento, Calif. He is a business coach, and the author of seventeen books. His books include "Managed Services in a Month," "The Network Documentation Workbook," and the 4-volume set, "The Managed Services Operations Manual." In fact, Karl has written and... more

Herman Pool

Herman Pool is a marketing specialist who has helped thousands of IT business owners get new leads and close more deals. He has been voted the top speaker at dozens of industry events and won 27 awards ranging in categories from best marketing service to best customer support. Herman has also been a consultant for Jay Conrad Levinson, the author... more

Gil Cargill

Gil Cargill launched Cargill Consulting Group Inc. in 1978 and has spent the past 47 years as a consultant, speaker, and trainer teaching salespeople and sales managers the importance of developing sales processes, the advantages of implementing new technology, and the benefits of tracking sales performance. In 2015, the Sales Lead... more

Erick Simpson

Erick Simpson built and sold one of the very first MSPs in the industry and co-founded MSP University, where he grew and coached a channel of 30,000 IT solution providers through their MSP transformation. He is the creator of the MSP Mastered® Methodology for business performance improvement that has been licensed by numerous IT channel... more

Amy Babinchak

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP and has been working in small and medium business IT field for more than 20 years. She values technology for what it does for people and the success it brings to business. She has also been a Microsoft MVP for 11 years, received... more

Alex Ziogas

Alex Ziogas is president and founder of AZBS Inc. He is a consummate relationship builder and intensely committed to providing excellent service to every client. In addition to continuing to grow AZBS, Alex’s primary focus is on providing his clients with technology planning in the areas of security, auditing, disaster recovery, and business... more

Michael Siggins

Michael Siggins is the founder and president of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also... more

Matt Whitlock

Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development... more

Sponsor Speakers

Steven Curl

Steve Curl has been involved in the IT industry for 20 years. His background includes software volume licensing sales and channel partner management. In his current role at Eaton as Partner Development Manager, Steve is responsible recruiting, training and enabling IT VARs on Eaton’s power quality solutions.

Samantha Ciaccia

As Channel Engagement Manager at Datto, Samantha's role is to work and engage many different aspects of Datto's business including Marketing, Partner Programs, Sales, and Business Development, all with the goal of helping our Partners go to market. With over 3 years of Marketing, presenting and educating IT Solution Providers,... more

Robert Josefs

As the North America channel marketing manager for F-Secure, Robert Josefs works closely with channel partners to ensure they have the training, tools, and marketing to be wildly successful with F-Secure cybersecurity solutions and services. Robert is instrumental in developing and implementing added-value programs and guiding partners with a... more

Jessica Schroder

Jessica joined the MAXfocus team last year as Community Manager. She is in charge of non-product communication to MAX partners, creating and running Focus Groups, as well as forming partner communication groups. As part of her role she is responsible for helping partners achieve progressive growth and aiding them to become best-in-... more

Jaclyn Patnella

A 12-year Ingram Micro veteran, Jaclyn Patnella has a diverse background that includes work within the company’s DC/POS, document imaging and SMB sales organizations. She currently manages Ingram Micro's new account process as well as its SMB sales team, and can help solution providers navigate all the different resources available to them.

Greg Gautcher

Greg is the Midwest channel sales manager at StorageCraft. After 10 years in document management roles, he knows the importance of having your information and systems accessible at all times. He believes the success StorageCraft has had is directly related to the success of its partners. When not engaging with partners, he is enjoying time... more

Dave Connors

As partner development manager within HP’s Americas channel organization, Dave Connors is responsible for growing the company’s share in the SMB market segment by increasing sales to channel partners and their customers. By developing the right strategies, sales enablement tools, and incentive programs, he is focused on simplifying and... more

Darci Evanish

As senior manager, channel marketing for Samsung Business, Darci Evanish is responsible for the development and execution of strategic marketing programs across direct and indirect channels. She supports a comprehensive IT portfolio, including desktop monitor, virtualized desktop, smart signage, printer, mobile PC, memory, and tablet, with a focus... more

Clark Broyles

As the director, channel & VAR sales for ViewSonic Corporation, Clark Broyles is responsible for VAR partner channel sales and program development across the U.S.A new addition to the ViewSonic team, Clark’s role brings an increased level of focus on the importance of the VAR partner community to ViewSonic. Prior to joining ViewSonic,... more

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