ChannelPro SMB Forum 2023: Chicago

May 9th, 2023 to May 10th, 2023

Hyatt Regency Schaumburg

Check out our sponsors for this event.

Main Group

Event Details

This event will send you home with actionable strategies for making more money and spending less, straight from some of the channel’s leading MSPs and resellers. You can’t afford to miss it!

Sessions & Networking

May 9th

MSP-Ignite Peer to Peer Session

Channel Pro and MSP-Ignite are offering a peer-to-peer session the day before the ChannelPro Forum on May 9 from 2 to 4:30pm. Join us for an afternoon of interactive discussions on MRR Profitability, owner led sales challenges, hiring and staff retention suggestions, the importance of a positive culture, cyber security profiles and more.

Presenters:

Steve Alexander, Ashley Lalumiere

Dell Expert Network Workshop

Dell Expert Network has partnered with ChannelPro to offer a workshop to discuss the latest trends and solutions designed to grow your bottom line. These workshops will run the day before the event on May 9 at the hotel from 5pm – 7pm. There will be a $2,000 cash giveaway at the event!

Cocktail Reception

Welcome Cocktail Reception from 7-9pm at the hotel. This is a great time to unwind and meet folks prior to the main day event.

May 10th

Breakfast, Registration, and Networking Time

Doors open at 7:30am with a nice breakfast. Sessions begin at 8:00am.

Unsolved Mysteries: Building a Cloud-First Managed Services Practice

Take a tour inspired by a classic TV series through tools and techniques for turningcloud consulting and management into the cutting-edge, high-profit core of your business.

Presenters:

Chris Ploessel, Eric Weast

Website Makeover Workshop

Get hands-on lessons from a channel marketing expert in how to turn your website into a lead generation machine.

Presenters:

Kendra Lee

Who Wants to Be a Millionaire?

What are the secrets to becoming a $1 million MSP, and then reaching $3 million and beyond? Find out in this fast-moving, gameshow-style session.

Presenters:

Neal Juern, Stanley Louissaint, Paco Lebron

What a Formula 1 Crash Can Teach Us About IT Incident Response

Join security and compliance expert Mike Semel for a look at the crucial facts about incident response that racing teams know and channel pros should too.

Presenters:

Mike Semel

The MSP Automation Bake-Off

Which of the three expert consultants has the tastiest recipe for automating business processes in RMM, PSA, and documentation platforms? You make the call!

Presenters:

Rayanne Buchianico, Will Young, Bill Stucklen

ChannelPro SMB Forum 2023: Chicago Sponsor Award Winners

Titanium

Diamond

Platinum

Premier Gold

Gold

Silver

Bronze

Pre-Day

Lunch

Cocktail Reception Host

Association Partner

Location Info

1800 East Golf Road Schaumburg, IL 60173

Hyatt Regency Schaumburg/Chicago
1800 East Golf Road
Schaumburg, IL 60173

The Hyatt Regency Schaumburg/Chicago offers modern upscale accommodations just 15 minutes from O’Hare Airport, 30 minutes from downtown Chicago, and minutes from Schaumburg business offices. Stay at the best upscale hotel in Schaumburg near Woodfield Mall.

For a full list of amenities and other hotel information, please visit: hyatt.com. Event attendees can book hotel room(s) at a discount rate through the event registration form.

Agenda

Event Time Zone:

US Central (UTC-06:00)

Tuesday, May 9th
Time	Activity
2:00pm to 4:30pm	MSP-Ignite Peer to Peer Session
5:00pm to 7:00pm	Dell Expert Network Workshop
7:00pm to 9:00pm	Cocktail Reception

Wednesday, May 10th
Time	Activity
7:30am to 8:00am	Breakfast, Registration, and Networking Time
8:00am to 8:15am	Opening Remarks and Peer Introductions
8:15am to 8:45am	Unsolved Mysteries: Building a Cloud-First Managed Services Practice
8:45am to 8:55am	Leveling the Playing Field for Small Resellers: Presented by TD SYNNEX
8:55am to 9:05am	CyberQP Gold Sponsor Presentation
9:05am to 9:15am	Ransomware – Is it Really a Threat? Presented by Hornetsecurity
9:15am to 9:40am	Data Protection for the Multicloud Era: Presented by Dell Technologies
9:40am to 9:50am	ThreatLocker Gold Sponsor Presentation
9:50am to 10:00am	Managed Cloud Desktop with MSP-Friendly Pricing: Presented by US Signal
10:00am to 10:10am	Morning Break
10:10am to 10:55am	Website Makeover Workshop
10:55am to 11:05am	Evolve Your Security, Outwit Your Adversaries: Presented by Huntress
11:05am to 11:15am	The Role of Application Allowlisting in Layered Security: A Conversation with PC Matic
11:15am to 11:30am	The Next Big Shift for MSPs: Artificial Intelligence: Presented by Pia
11:30am to 11:40am	Defining the MSP Threat Landscape: Presented by Todyl
11:40am to 11:50am	Succeeding with Cloud: Presented by Pax8
11:50am to 12:00pm	Mailprotector Gold Sponsor Presentation
12:00pm to 12:10pm	Optimizing Your BCDR Service for Profitability: A Conversation with Axcient
12:10pm to 12:30pm	Six Key Mistakes MSPs Make with SMB Security: Presented by Cisco
12:30pm to 1:00pm	Silver Sponsor ROI Lightning Round
1:00pm to 3:10pm	Lunch Sponsor Epson Presentation, Luncheon, and Sponsor Showcase
3:10pm to 3:55pm	Who Wants to Be a Millionaire?
3:55pm to 4:10pm	Leveraging Fortinet Services to Increase Recurring Revenues
4:10pm to 4:20pm	Intensify Your MSP Revenue with Voice: Presented by NUSO
4:20pm to 4:30pm	Maximize Growth and Create Demand with MSP Bundles: Presented by OpenText Cybersecurity
4:30pm to 4:40pm	CyberFOX Gold Sponsor Presentation
4:40pm to 4:50pm	Beachhead Gold Sponsor Presentation
4:50pm to 5:00pm	Return on Relationship: Developing Strong Business Connections: Presented by ConnectWise
5:00pm to 5:25pm	The Kaseya IT Complete Vision
5:25pm to 5:55pm	What a Formula 1 Crash Can Teach Us About IT Incident Response
5:55pm to 6:05pm	Break and Award Voting
6:05pm to 6:50pm	The MSP Automation Bake-Off
6:50pm to 6:55pm	Closing Remarks, Awards, and Prize Giveaways!

Presenters

Session Speakers

Will Young

As chief technology officer, Will Young oversees the development and consulting of Bering McKinley’s ConnectWise Automate and Service Management programs for the past three years. With 15 years of service delivery experience, he has built and run service departments both as an employee and a consultant. With a strong desire for continued knowledge... more

Steve Alexander

Steve Alexander, president of MSP-Ignite, has been involved with providing IT services since 1987. His focus on recurring revenue models has helped him sell both of his MSPs and has had him involved in several dozen mergers and acquisitions. Steve has served on the advisory boards of local nonprofits as well as national business advisory groups.... more

Stanley Louissaint

Stanley Louissaint is the principal and founder of Fluid Designs, a full-service managed service provider in New Jersey, that focuses on the computer, networking, and application needs of businesses. His passion for technology led him to form Fluid Designs in 2001. Under his leadership, Fluid Designs has grown from serving a handful of small... more

Rayanne Buchianico

Rayanne Buchianico has devoted her career to the technology industry. With over 25 years of working in and around technology, she built many companies to support IT professionals across the globe.As the owner of ABC Solutions LLC in Clearwater, Florida, she developed processes for MSPs to focus on profitability, automation, and standardization... more

Paco Lebron

Paco Lebron is an accomplished leader in the information technology industry, serving as the founder and CEO of ProdigyTeks, a premier award-winning managed IT support and cybersecurity firm, catering to the specific needs of legal, private healthcare, and small manufacturing businesses in the Chicagoland region. In recognition of his... more

Neal Juern

Neal Juern is president and CEO of Juern Technology, a San Antonio, Texas-based MSP and MSSP for over 10 years now. Neal is passionate about educating businesses on how to decrease their threat surface so they can run faster, safer, and more profitably.Neal has helped Juern Technology become a highly rated IT services firm and award-winning... more

Mike Semel

Mike Semel is the president and chief security officer of Semel Consulting, focused on regulatory compliance and business continuity planning. He is recognized as a thought leader in the IT, compliance, and business continuity industries. In 2021, of more than 20,000 certified professionals, Mike served on a small committee to update the... more

Kendra Lee

Kendra Lee is a prospect attraction authority, founder, and president of KLA Group, and author of The Sales Magnet. She guides MSPs to get more customers and grow their businesses with sales and lead-generation strategies that work in today’s competitive, over-communicative market. Her company helps MSPs build effective sales and marketing to... more

Eric Weast

Eric Weast has been the owner and operator of ECW Computers Inc. for the past 18 years. Eric began his career as a Microsoft Certified Systems Engineer in local government, but quickly saw a growing need in the business and healthcare sector for robust infrastructure, and started building ECW Network & IT Solutions from the ground up. What... more

Chris Ploessel

Chris Ploessel is president of RedNight Consulting. Chris and his expertise have shaped the company’s purpose and vision. He utilizes his extensive technical and business expertise to benefit clients in a variety of industries. With more than 20 years in the IT industry, Chris’ strengths and experiences include the enhancement of revenue-... more

Bill Stucklen

Bill started his journey into IT in the early 90s, building his foundations at the dawn of power computing, and providing technical support for the video game Doom. From there, he spent the next 35 years living through the .com bubble, T&M IT support, and the early days of managed services. His trajectory shifted when his NYC-based MSP... more

Ashley Lalumiere

Ashley Lalumiere, Founder of ALL Business Development, has honed her craft working in the fields of construction, SaaS, and Managed Services. Her focus on understanding how to make a sales process work was developed while working in the sales trenches required to get to the close. Ashley preaches the sales patience required to know when to ask for... more

Michael Siggins

Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also... more

You are here

ChannelPro SMB Forum 2023: Chicago

Check out our sponsors for this event.

Main Group

Sessions & Networking

May 9th

MSP-Ignite Peer to Peer Session

Dell Expert Network Workshop

Cocktail Reception

May 10th

Breakfast, Registration, and Networking Time

Unsolved Mysteries: Building a Cloud-First Managed Services Practice

Website Makeover Workshop

Who Wants to Be a Millionaire?

What a Formula 1 Crash Can Teach Us About IT Incident Response

The MSP Automation Bake-Off

ChannelPro SMB Forum 2023: Chicago Sponsor Award Winners

Titanium

Diamond

Platinum

Premier Gold

Gold

Silver

Bronze

Pre-Day

Lunch

Cocktail Reception Host

Association Partner

Session Speakers