Helpt is a leading provider of 100% US-based on-shore, outsourced technical support. With our team of skilled experienced professionals, Helpt's white-labeled support goes beyond scripts to deliver an excellent customer experience, while minimizing escalations and resource drain. Whether simple queries or complex technical issues, we provide timely effective solutions with a human touch.
Helpt serves Managed Service Providers (MSPs), Value-Added Resellers (VARs), Hardware Manufacturers, Software Vendors (ISVs), Distributors, and Extended Warranty Providers within Retail, Hospitality, Travel, Office IT, Education and Legal verticals by understanding the challenges faced in today's "always-on" landscape. We work closely with clients to understand their brand, values and customers, ensuring that the service plan - including the right mix of phone, email, and chat, during business hours, nights and weekends, or 24/7 - is tailored to deliver an exceptional experience.
The key to successful outsourced support is communication and collaboration. Helpt partners with clients to provide regular updates on support metrics and to identify areas for improvement -- ensuring that we're always delivering the highest service levels. With our focus on quality, efficiency, and customer satisfaction, Helpt is the perfect partner for businesses looking to streamline support operations and to deliver exceptional service to their customers.
- Best Product/Tech Support
- ROI Lightning Round Winner