February 28th
Pre-Day Opening Keynote: Cultivating Leadership and Embracing Change: My MSP Journey
Join us for an inspiring keynote by Joanna Mirov, founder and legacy CEO of MXOtech (acquired by Ntiva in 2022). She will share her personal journey of conquering business obstacles, fostering organic growth with high client retention, cultivating a positive company culture, and delivering a unique service offering. Gain insights into the strategic decisions that transformed MXOtech into an attractive venture for potential buyers. This keynote is designed to provide actionable advice to business leaders looking to strengthen their client relationships and plan for the future.
Local Partnerships Can Change the World: Refurbishing & Donating Tech to Those in Need
In a special address, PCs for People's regional account manager Loren Williams will showcase the transformative impact of refurbishing and distributing technology to bridge the digital divide.
Shortening the Selling Cycle
While our favorite answer in sales in typically "Yes", our next favorite answer should be "No", rather than "Maybe" or "Let me think about it", which is more often than not a "slow no". Join us for this development session to "tune up" your selling process to help you get a yes or no faster.
Strategic Networking exclusively for Chicagoland IT Pros: MSP Matchmaker
Unleash the power of strategic connections at our matchmaking network session. Attendees will be categorized based on their #1 need coming into ChannelPro LIVE. Then we'll connect you with an expert coach and MSP peers with complementary goals.
- Trying to acquire an MSP? We'll put you in a peer conversation with MSPs seeking to sell.
- Hoping to get more industry friends and referral business? We'll facilitate those conversations.
- Want to build a better vendor portfolio? Our experts will walk you through how to achieve that.
Welcome Cocktail Reception in the Exhibit Hall
February 29th
Six Ways to Use AI to Improve Your MSP
In this dynamic session, we unveil six powerful ways AI can propel your MSP business forward, providing immediate and lasting impacts. Discover how to drive business growth by automating workflows, harnessing AI-driven analytics, addressing client issues quickly and proactively, producing pro-quality marketing content, and more! Don't miss this opportunity to explore the tangible benefits of AI acceleration, empowering your MSP with the tools to thrive in a dynamic and competitive landscape.
Selling Up! 5 Strategies for Winning Bigger Accounts
Some IT services companies are happy to sell to the smallest of SMB companies. But for many, up-market is the place to be. In this informative session, we'll share expert guidance on making a leap in customer weight class. Learn what mid-size orgs are looking for, how to get them to sign on the dotted line, and ways to continually impress them once you've won their business. Embrace your opportunity to become the next great MSP for businesses of 50-1000 seats!
Product & Services Expo Luncheon
The Secrets to Onboarding Clients Successfully
Client onboarding is a critical process that sets the tone for a successful and enduring client relationship. This session is dedicated to helping you succeed at the art of efficient onboarding, ensuring a smooth progression from prospect to satisfied client. We’ll share best practices, help you set expectations and goals, and talk in-depth about the documentation and compliance process. Our experts are ready to share their experiences with mitigating risk while establishing enduring relationships with new customers.
Beyond Basics: Elevating Managed Services with Comprehensive Education and Partnerships
Join us for an in-depth roundtable featuring industry titans that will explore how education and partner programs can fuel MSPs' growth and innovation. Our experts will share exclusive insights on partnering with vendors to enhance service offerings and boost operational efficiency. Attendees will gain firsthand knowledge on cutting-edge technologies, market trends, and collaborative opportunities that promise to set their MSP business apart in a highly competitive landscape.
How NOT to Get Fired by Your Clients
Join us for "How NOT to Get Fired by Your Clients," a crucial guide to avoiding the top reasons MSPs lose business. Learn how to: enhance helpdesk support for client satisfaction, streamline billing, sharpen project estimates to align with client expectations, and cultivate professionalism within your team. Our experts will share strategies and experiences to help you prevent client frustration, improve retention, and secure your business's future. This is a golden opportunity for MSPs to refine their operations and safeguard their client relationships.
Keynote: Securing the Future: The Right Approach to Cybersecurity and Compliance Consulting
Join us for a can't-miss closing keynote featuring the highly accredited Chicago-based cybersecurity attorney and adjunct professor Blair Dawson. She'll offer valuable insights on how MSPs can protect small businesses by mitigating risk, achieving regulatory compliance, and recommending cyberliability insurance. Today's landscape is filled with opportunities and potential dangers. With Blair's expert guidance, your team can expand its proactive cyber defense measures and position itself as a trusted advisor for businesses in Illinois and beyond.
