May 15th
Opening Keynote: Buy, Build or Sell? How to Chart Your MSP's Future Direction, Time Your Exit Properly, and Maximize Value
In business, timing is everything. When should you invest in, expand, or sunset your organization? In this impactful and interactive keynote session, industry expert Mahen Gundecha of Bristol Group Business Brokers will provide a framework that has been crafted with MSPs in mind. We'll help you perform a critical self-assessment and then map out the most important next steps. Even if you're twenty years from retirement, these topics need to be top-of-mind.
Promoting IT Professionalism
Do your clients see you on par with other professionals, like their lawyers, their accountants, architects, or other consultants? Do you? Created by your colleagues, members of the National Society of IT Service Providers (NSITSP) have embraced their professional positioning, sharing best practices, methodologies, and helping each other grow their processes to deliver a new level of excellence and generate unparalleled client experiences. Learn more about the importance of building connections with those who take managed services most seriously.
Local Partnerships Can Change the World: Refurbishing & Donating Tech to Those in Need
In a special address, PCs for People's northeast account manager Sandra Ramos will showcase the transformative impact of refurbishing and distributing technology to bridge the digital divide.
PCs for Everyone is a 501(c)(3) organization that recycles and donates systems to non-profits and families in need. Learn actionable steps to building local partnerships that can strengthen your community, the environment, and your MSP.
Fresh Phish: Diving into the Latest Tactics and Trends presented by INKY
Phishing remains the number one cause of data breaches for companies, and the hooks are only getting sharper. Malicious actors construct obfuscated, multi-layer phishing campaigns that circumvent legacy gateways and lure end users into their traps. Using real world examples, Dave will take you beneath the surface of the latest deceptive tactics and highlight trends to watch out for in 2024.
Strategic Networking Exclusively for IT Pros: MSP Matchmaker
Unleash the power of strategic connections at our matchmaking network session. Attendees will be categorized based on their #1 need coming into ChannelPro LIVE. Then we'll connect you with an expert coach and MSP peers with complementary goals.
- Trying to acquire an MSP? We'll put you in a peer conversation with MSPs seeking to sell.
- Hoping to get more industry friends and referral business? We'll facilitate those conversations.
- Want to build a better vendor portfolio? Our experts will walk you through how to achieve that.
Welcome Cocktail Reception in the Exhibit Hall
May 16th
Six Ways to Use AI to Improve Your MSP
In this dynamic session, we unveil six powerful ways AI can propel your MSP business forward, providing immediate and lasting impacts. Discover how to drive business growth by automating workflows, harnessing AI-driven analytics, addressing client issues quickly and proactively, producing pro-quality marketing content, and more! Don't miss this opportunity to explore the tangible benefits of AI acceleration, empowering your MSP with the tools to thrive in a dynamic and competitive landscape.
The Secrets to Onboarding Clients Successfully
Client onboarding is a critical process that sets the tone for a successful and enduring client relationship. This session is dedicated to helping you succeed at the art of efficient onboarding, ensuring a smooth progression from prospect to satisfied client. We’ll share best practices, help you set expectations and goals, and talk in-depth about the documentation and compliance process. Our experts are ready to share their experiences with mitigating risk while establishing enduring relationships with new customers.
Product & Services Expo Luncheon
Now is the time for you to connect with dozens of channel vendors under one roof! Many attendees consider this the highlight of our events – your chance to meet with the vendors who make your success possible. See product demos, learn about show specials, get updates on partner programs that can offer you training, marketing, financing and more. These conversations will save you money while making you money.
Selling Up! 5 Strategies for Winning Bigger Accounts
Some IT services companies are happy to sell to the smallest of SMB companies. But for many, up-market is the place to be. In this informative session, we'll share expert guidance on making a leap in customer weight class. Learn what mid-size orgs are looking for, how to get them to sign on the dotted line, and ways to continually impress them once you've won their business. Embrace your opportunity to become the next great MSP for businesses of 50-1000 seats!
Using AI to Deliver a Stellar Customer Experience
This panel leverages the expertise of leading channel vendors that are incorporating artificial intelligence into their product set. We'll explore the transformative power of artificial intelligence and how it is improving operational efficiency and problem solving -- resulting in a better solution for MSPs and their customers.
How NOT to Get Fired by Your Clients
Join us for "How NOT to Get Fired by Your Clients," a crucial guide to avoiding the top reasons MSPs lose business. Learn how to: enhance helpdesk support for client satisfaction, streamline billing, sharpen project estimates to align with client expectations, and cultivate professionalism within your team. Our experts will share strategies and experiences to help you prevent client frustration, improve retention, and secure your business's future. This is a golden opportunity for MSPs to refine their operations and safeguard their client relationships.
Closing Keynote: Trust: The Currency of Business