2024 ChannelPro LIVE: Orlando

Do your clients see you on par with other professionals, like their lawyers, their accountants, architects, or other consultants? Do you? Created by your colleagues, members of the National Society of IT Service Providers (NSITSP) have embraced their professional positioning, sharing best practices, methodologies, and helping each other grow their processes to deliver a new level of excellence and generate unparalleled client experiences. Learn more about the importance of building connections with those who take managed services most seriously.

Non-profits are a little different than for-profit businesses, in terms of their technology needs, financial goals, and even the language they speak. Engaging with them takes a thoughtful, carefully tailored approach. But once you’ve won their trust the opportunities are vast. Join non-profit expert Rosene Johnson as she shares:

• practical advice for addressing common non-profit pain points
• advice for fostering stronger relationships with non-profit leaders
• ways to win more business and unlock more recurring revenue

Client onboarding is a critical process that sets the tone for a successful and enduring client relationship. This session is dedicated to helping you succeed at the art of efficient onboarding, ensuring a smooth progression from prospect to satisfied client. We’ll share best practices, help you set expectations and goals, and talk in-depth about the documentation and compliance process. Our experts are ready to share their experiences with mitigating risk while establishing enduring relationships with new customers.

The most effective business collaborations are local, but there are many opportunities, resources, and benefits that MSPs just don’t know about. In this presentation, Orlando.gov’s Rosa Akhtarkhavari will delve into ways that small businesses in Florida can leverage community connections to drive economic growth, serve their customers more effectively, and build a better tomorrow.

This panel leverages the expertise of leading channel vendors that are incorporating artificial intelligence into their product set. We'll explore the transformative power of artificial intelligence and how it is improving operational efficiency and problem solving -- resulting in a better solution for MSPs and their customers.