7:00 AM
Networking Breakfast
8:15 AM
Selling With Insight: Using Data to Find Hidden Revenue
Most MSPs sit on a goldmine of data without realizing it. This session shows you how to dig into ticket trends, asset details, and technology gaps to find new sales opportunities. You’ll learn simple ways to take a data-driven approach and deliver smarter recommendations and stronger proposals
8:45 AM
From AI Hype to Autonomous IT: How MSPs Turn Expectations into Margins
SMBs expect AI to drive productivity, improve decision-making, and accelerate growth. Meanwhile, MSPs should established a scalable strategy to deliver AI outcomes for improving their own efficiency, profitability, and operational maturity: Finding and retaining qualified technicians, managing staff burnout, and meeting rising client expectations for faster service. Service teams are stretched thin, making it difficult to scale without continuously adding headcount. AI can help MSPs automate routine tasks, accelerate ticket resolution, reduce alert fatigue, and improve technician productivity. The result is faster response times, greater customer satisfaction, and improved margins without a proportional increase in staffing costs.
9:05 AM
From Default-Allow to Default-Deny
Stopping attackers from reaching your data preserves the integrity of your customers' business, and keeps the trust in your own services.
9:15 AM
Power Your Business: Increase Revenue with Power Protection from CyberPower
In this short 10-minute presentation, you’ll learn how increased IT infrastructure, more frequent severe weather, an aging power grid, and advanced computing applications have propelled the need for reliable power. This need creates an opportunity for your business to supply customers with power protection that keeps them connected, protected, and productive.
Discover how partnering with CyberPower makes it easy to sell professional-grade power protection through its award-winning partner program, the CyberPower Channel Partner Alliance. Packed with benefits including automatic partner discounts, unmatched support, and a lucrative rewards program, the Channel Partner Alliance puts a power partner in your corner and allows you to make excellent margins selling industry-leading power protection solutions.
9:25 AM
Friday Night Lights: Building a Championship Partnership
Stepping onto the field under Friday Night Lights, MSPs face constant trick plays, counters, and hidden blitzes from cyber threat actors. Excel Micro serves as your veteran coaching staff, delivering premier defenses through a single, unified playbook. Built on a culture of deep team loyalty, we stand shoulder-to-shoulder with you to build a championship-caliber practice.
9:35 AM
From Passive Asset to Active Defender: Data’s Next Chapter
For five years, we’ve been working to transform data from a passive asset sitting in storage into an active defender capable of protecting itself. This session explains why that shift can no longer wait.
The economics of ransomware have changed. In 2025, data theft occurred in 77% of ransomware intrusions—up from 57% the year before, according to Google Threat Intelligence Group. Attackers have moved beyond denying access; the threat of exposure is now the primary weapon. Some groups, such as World Leaks, have abandoned encryption entirely and moved directly to theft and auction.
That shift breaks the backup-first playbook. Immutable backups can restore encrypted systems, but they cannot un-leak stolen data. Once a breached file surfaces, it can spread across forums, private channels, and encrypted archives within hours, creating hundreds of copies before the victim is even notified. We call this the Hydra Effect. Come by our booth and we’ll show how security can travel with the data wherever it goes—and how stolen files can be rendered unusable—so data stops waiting to be protected and starts protecting itself.
9:45 AM
Client-Owned, MSP-Scaled: A Better Model for Compliance
Small and midsized businesses are increasingly facing enterprise-grade security and compliance expectations, but most lack the expertise, visibility, and resources to manage them alone—so they turn to their MSPs. That creates a new challenge for service providers: how do you help clients own their security and compliance programs without burying your team in spreadsheets, manual evidence collection, and one-off consulting work? In this session, Jared Casner shares lessons learned from both sides of the problem and explores a practical, co-managed model for making compliance simple for clients, comprehensive enough to address real risk, and scalable across an MSP’s client base.
10:05 AM
How Not to Get Sued: Local Legal Issues for **Texas** MSPs
Back by popular demand, Bradley Gross returns with a hard-hitting session built specifically for **New Jersey** MSPs. It’s a risky time to be in tech services, and one lawsuit can drain your time, money, and reputation. Bradley will break down the biggest legal threats MSPs in the **Northeast** face, the mistakes that spark lawsuits, and the concrete steps you need to take today to protect your business.
10:35 AM
Beyond Products: Build Partnerships that Drive Impact
Technology evolves quickly, but strong partnerships remain the key to long-term success. Learn how OpenText Cybersecurity is investing in MSP relationships through accountability, enablement, and growth-focused programs. This session explores what meaningful vendor partnerships look like today and how the right relationship can help MSPs build trust, drive profitability, and create lasting business impact.
10:45 AM
From Cybersecurity to Cyber Defense: Turn Security Into Your Highest-Margin Practice
Security is the fastest-growing, stickiest, and highest-margin service your customers are buying and it's yours to own. Join TD SYNNEX MSP Sales Executives Emily Carter and Renee Simpson to see how leading MSPs turn integrated cyber defense into recurring revenue.
10:55 AM
Beyond the Device: Why Identity is the New Perimeter for MSPs
Traditional device management is hitting a wall. With 75% of employee-owned devices currently "dark" to MSP visibility, the old playbook of locking down hardware is failing. In this 10-minute overview Peter Giardino, Head of MSP Channel Strategy at Aura Business, reveals why the most successful MSPs in 2026 are shifting their focus from the device to the identity. Learn how Aura Business allows you to secure the "unmanaged" BYOD gap, protect client data from credential-based attacks, and offer a privacy-first security solution that employees actually want to use—all while adding a high-margin revenue stream to your stack.
11:05 AM
Trust Was the Vulnerability - How MSPs Can Stop Authenticated Attacks Before They Become Breached
AI-powered attackers are moving faster than ever, and many are already inside networks using legitimate credentials and trusted tools. Join Paul Lupo as he breaks down how authenticated attacks bypass traditional defenses and shares practical strategies MSPs can use to better protect clients and grow profitable security services.
11:15 AM
Why Email Authentication Still Matters
11:25 AM
Shadow AI Governance: Opportunity for the Channel
AI adoption is happening faster than security teams can keep up—and much of it is happening outside IT’s visibility. Employees are using ChatGPT, Claude, Gemini, and other AI tools every day, often sharing sensitive business data without realizing the risk. This emerging “Shadow AI” problem is creating a significant security challenge—and a major opportunity for the channel.
In this session, we’ll explore how MSPs, MSSPs, and technology providers can help organizations gain visibility and control over AI usage without disrupting productivity. We’ll examine practical approaches to AI governance, data protection, policy enforcement, and risk management, while highlighting how partners can turn Shadow AI from a security concern into a new recurring revenue opportunity.
Attendees will leave with a clear understanding of the Shadow AI threat, what customers need to address it, and how the channel can position AI governance as a high-value addition to their existing security stack.
11:35 AM
Intelligence-Grade Cybersecurity for the AI Era
AI is changing cybersecurity from both sides. Organizations are rapidly adopting new AI tools, creating new risks and areas of exposure, while attackers are using AI to operate faster and at greater scale.
This session explores what these changes mean for cybersecurity and how organizations can stay ahead without adding more complexity. Learn how Field Effect combines comprehensive managed detection and response (MDR) with AI Detection and Response (AIDR) to protect against evolving cyber threats while providing the visibility and control needed to manage AI use securely.
Key Takeaways:
• Understand how AI is changing both cyber risk and the attack landscape.
• Learn how comprehensive MDR helps organizations detect, disrupt, and respond to threats across their environment.
• Gain visibility into shadow AI and the risks introduced by AI adoption.
• Learn how MDR and AIDR work together to provide comprehensive protection for the AI era.
11:45 AM
ROI Lightning Round Session
1:00 PM
Product & Services Expo Luncheon
2:30 PM
Channel’s Got Talent: MSP Pitch Edition
Want to avoid the after-lunch food coma? Get ready for a fast, fun, and slightly chaotic showdown. In Channel’s Got Talent, four brave attendees will give us their elevator pitch. After getting honest (and perhaps funny) feedback from our judges, they'll try again with a stronger, sharper pitch. The crowd will vote, one champion will emerge, and the winner earns bragging rights and eternal glory.
3:05 PM
How to Automate Your MSP and Scale with AI
Many MSPs want to hop on the automation hype train, but the biggest gains come from fixing workflows and adopting AI internally first. This session will show how to target the right processes and get quick wins without sacrificing security.
3:35 PM
Sponsor Awards Voting
3:45 PM
Expert Tips to Boost Profits: Start by Cutting Costs
Profitability starts with plugging the leaks that are draining your margins. In this session, our expert guests will walk you through the most common cost traps MSPs overlook, from bloated tool stacks to inefficient service delivery. You’ll learn easy, real-world, adjustments that lower expenses fast and set the stage for stronger, more sustainable profit growth.
4:15 PM
Partner in Excellence Award
Help us celebrate greatness at our Partner in Excellence Award Ceremony. We'll recognize a local IT channel legend for their leadership, innovation, camaraderie, and commitment to building the industry.
4:35 PM
The 4th Quarter Speech: Adjustments You Need to Make to Win the Game
This is the locker-room talk every MSP needs before heading back onto the field. In this inspirational featured session, we'll tie the lessons you've learned at ChannelPro LIVE to practical next steps. We'll deliver a concrete plan to confront the challenges in your business, implement the right strategies, and coach your employees to success.
5:05 PM
Attendee Giveaways & Sponsor Awards