2025 ChannelPro LIVE: Baltimore

Founder, Publisher

4:30 PM

Building the Perfect AI-Powered MSP: Where to Start

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Online Director, Technical Editor

Kelly Stone

CEO

Ironstone Strategy

People, process, and technology. It's a cliché, but those are the three key areas that every IT business needs to optimize if they want to dominate the marketplace. We're taking a fireside chat approach with two industry experts to discuss how you can leverage cutting edge tech like AI and automation to perfect your personnel, operations, and stack.

5:00 PM

Cybersecurity ROI: Real Strategies for MSPs

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Matt Whitlock

ChannelPro

Matt Scully

Senior Channel Development Manager

Cyberattacks are evolving faster than ever—and MSPs are on the front lines. In this interactive panel, leading security vendors will share their insights on how providers can strengthen client defenses while protecting their own profitability. Expect candid discussion about what’s working, what isn’t, and which tools are truly delivering value in today’s threat landscape. We’ll dig into the strategies these vendors recommend for bundling security into recurring revenue models, reducing complexity for stretched IT teams, and preparing for the next wave of cyber risks. Bring your questions and walk away with actionable ideas you can implement to safeguard clients and grow your business.

5:25 PM

ConnectWise Marketing and Advertising Poll - Cast Your Vote!

5:40 PM

Unlocking a $1 M Revenue Stream: How MSPs Monetize 5G-Powered Business Continuity & Portable Networks

5:50 PM

ChannelPro Partner in Excellence Award Ceremony

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Celebrate excellence at the "ChannelPro Partner in Excellence Award Ceremony." where we recognize and award a local IT channel leader for outstanding leadership, innovation, camaraderie, and commitment to building the industry. Join us in honoring the individuals who are making a difference!

6:05 PM

Welcome Cocktail Reception in the Exhibit Hall

Sessions for Wednesday, October 15, 2025

8:30 AM

Networking Breakfast

9:30 AM

Opening Remarks

Founder, Publisher

9:45 AM

The Good, Bad, and Ugly: The Biggest Issues Facing Maryland MSPs in 2025

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Executive Director

What challenges do MSPs in Maryland face that others may not? What about money-making opportunities that are exclusive to the Northeast region? This panel will explore the most pressing local issues shaping the future of your business and provide insights to help you navigate the year ahead.

10:15 AM

Titanium Sponsor Presentation - Kaseya

10:35 AM

Gold Sponsor Presentation: NUSO

10:45 AM

Zero Trust at the Endpoint

10:55 AM

MSP Growth Tools: Empowering Your Business for the Future [Presented by TD SYNNEX]

11:15 AM

Next-Level Growth - Selling AI as a Service

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Executive Director

Online Director, Technical Editor

AI can have transformative benefits for your clients if it is implemented properly. YOU should get both the credit for their cost savings and operational improvements. In this panel discussion, we'll share killer tips and tricks to developing, managing, and selling a robust AI as a Service solution.

11:45 AM

Power Your Business: Increase Revenue with Power Protection from CyberPower

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In this short 10-minute presentation, you’ll learn how increased IT infrastructure, more frequent severe weather, an aging power grid, and advanced computing applications have propelled the need for reliable power. This need creates an opportunity for your business to supply customers with power protection that keeps them connected, protected, and productive. Discover how partnering with CyberPower makes it easy to sell professional-grade power protection through its award-winning partner program, the CyberPower Channel Partner Alliance. Packed with benefits including automatic partner discounts, unmatched support, and a lucrative rewards program, the Channel Partner Alliance puts a power partner in your corner and allows you to make excellent margins selling industry-leading power protection solutions.

11:55 AM

MSP 3.0 – The Managed Cloud Desktop

12:05 PM

ROI Lightning Round Presentations

12:45 PM

Product & Services Expo Luncheon

2:15 PM

This…isn't…Jeopardy: The Game

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Matt Whitlock

ChannelPro

In this fun twist on the classic format, two brave contestants will answer technology and MSP industry questions that challenge their knowledge and creativity, with one winner walking away with an amazing prize!

2:50 PM

New Services You Aren't Offering (But Should!)

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Kevin Mann

Founder & President

Resilient IT

The most popular IT businesses differentiate themselves by delivering solutions that their competitors can't or won't. In this panel discussion, we'll explore the most lucrative services that complement everything else in your portfolio.

3:20 PM

Sponsor Awards Voting

3:35 PM

Bad Blood: How to Turn Client Offboarding Into a Win

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Executive Director

In this dynamic session, we're talking about the most intensely emotional moment in an MSP's career: being fired by or having to let go of a valued customer. We'll walk through best practices for salvaging a damaged client relationship. We'll discuss the criteria you should use to determine things are broken beyond repair. Then we'll provide a detailed roadmap for making a graceful exit. If you play your cards right, you may even turn a heartbreak into new business.

4:05 PM

How to Scale Your MSP (Without Going Crazy)

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Dawn Sizer

CEO

3rd Element Consulting

Growth doesn’t have to mean chaos. In this featured session, Dawn Sizer shows MSPs how to scale cleanly by getting strategic. You’ll learn how to eliminate the Do It Yourself (DIY) habits that hold you back, implement the right tools to streamline operations, and adopt scalable processes that support sustainable growth. Then, take your business to the next level by offering strategic services like vCISO — a powerful differentiator that transforms your role from vendor to advisor. Key Takeaways: Why DIY habits kill scalability — and what to do instead The five essential elements of scaling without burnout How vCISO services create stickier, higher-value client relationships Tools and tactics to streamline operations and boost profitability

4:35 PM

Closing Remarks, Sponsor Awards & Attendee Giveaways!

Founder, Publisher

Speakers

Vijay Akasapu

CEO and Co-Founder

Cylerian

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Vijay Akasapu is the founder and CEO of Cylerian, a cybersecurity firm focused on delivering MDR and threat intelligence solutions tailored for use by MSPs. With a background in security operations and a passion for helping organizations build practical, risk-aware defenses, Akasapu brings both technical expertise and business acumen to the IT channel. Under his leadership, Cylerian emphasizes proactive threat hunting, rapid incident response, and empowering IT teams with tools that scale effectively.

Cybersecurity ROI: Real Strategies for MSPs

Oct 14, 2025 5:00pm

Christopher Barber

Chief Nerd

Cheaper than a Geek

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Christopher Barber is the Founder, CEO, and Chief Nerd at Cheaper Than A Geek®, an award-winning IT services firm known for delivering enterprise-level support to small businesses. With well over two decades of experience in the IT industry, Christopher has built a reputation as a leader in providing innovative, customer-centric solutions that empower businesses to thrive in a digital world. He has served at the executive level on multiple chamber boards, including the Maryland State Chamber of Commerce, and is a frequent speaker on topics ranging from cybersecurity to the strategic benefits of IT outsourcing. Christopher’s dedication to exceptional service and community engagement has earned him numerous accolades, including recognition as a Most Admired CEO by The Daily Record and as a U.S. Chamber of Commerce Top 100 Small Business honoree.

The Good, Bad, and Ugly: The Biggest Issues Facing Maryland MSPs in 2025

Oct 15, 2025 9:45am

Next-Level Growth - Selling AI as a Service

Oct 15, 2025 11:15am

Atul Bhagat

President/CEO

BASE Solutions LLC

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Atul is a seasoned IT professional who began his career as an in-house support technician for a law firm before moving into management. Early on, he learned the importance of clear communication about how technology works and the benefits it brings when used effectively. He later joined an MSP, supporting multiple clients, but was disheartened to see services delivered in a one-size-fits-all way—often prioritizing the MSP's efficiency over client needs. In 2009, Atul founded BASE Solutions in Tysons Corner, Virginia, with a different vision. He built the company on a personal, customized approach to IT. Atul takes the time to understand each client’s business and communicates solutions in plain language that non-technical professionals can easily grasp. This client-focused model remains the foundation of BASE Solutions, ensuring that every service is tailored, practical, and aligned with each client’s goals—not just industry standards or vendor preferences.

The Good, Bad, and Ugly: The Biggest Issues Facing Maryland MSPs in 2025

Oct 15, 2025 9:45am

Bad Blood: How to Turn Client Offboarding Into a Win

Oct 15, 2025 3:35pm

Jennifer Bleam

Owner & Founder

MSP Sales Revolution

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Jennifer Bleam is a best-selling author, an award-winning speaker, and a respected leader in the IT channel. She has coached over 2,000 MSPs on marketing and sales best practices, based on her real-life success as an MSP business owner. Jennifer also grew a channel-only cybersecurity software firm from start up to acquisition in less than 2 years. Part of her role included coaching MSPs on how to sell cybersecurity to small and medium sized companies. Jennifer trained with Sandler Training and attended CharTec Sales lab. She founded MSP Sales Revolution to help MSPs master the art of cybersecurity sales quickly, easily, and profitably.

Next-Level Growth - Selling AI as a Service

Oct 15, 2025 11:15am

Executive Director

The ChannelPro Network

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Jonathan Browning joined ChannelPro as the executive editor in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.

Building the Perfect AI-Powered MSP: Where to Start

Oct 14, 2025 4:30pm

The Good, Bad, and Ugly: The Biggest Issues Facing Maryland MSPs in 2025

Oct 15, 2025 9:45am

Next-Level Growth - Selling AI as a Service

Oct 15, 2025 11:15am

New Services You Aren't Offering (But Should!)

Oct 15, 2025 2:50pm

Bad Blood: How to Turn Client Offboarding Into a Win

Oct 15, 2025 3:35pm

Shelia Burgess

CEO/Co-Founder

Intufo

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Shelia Burgess is a visionary technology leader, inventor, and entrepreneur with more than 25 years of experience driving innovation in Electronic Warfare, SIGINT, Artificial Intelligence, Cognitive Technologies, and secure communications. She has developed patents in adaptive intelligent user interfaces, temporal signal intelligence, and blockchain-based AI systems utilizing neural networks, fuzzy inference, and intelligent agents. As CEO and Co-Founder of INTUFO/SIEBEN SEVEN, Shelia leads the design and deployment of disruptive cybersecurity technologies, including patented cognitive data assets and smart encryption protocols. Her innovations have advanced Zero Trust architectures, developed AI-powered authentication systems, and resolved long-standing challenges in secure real-time communications, successfully demonstrating solutions that withstood penetration testing without compromise. Over her career, Shelia has held executive leadership roles in systems integration, software and hardware engineering, 3D production development, satellite and laser communications, radar, infrared and electro-optical systems, flight simulation, and cybersecurity. She has managed programs and budgets up to $36 million, led multidisciplinary teams, and raised angel and seed investment funding. A holder of multiple advanced engineering degrees, Shelia has served the U.S. Government with Top Secret/SCI/TK clearances, authored patents, and published thought leadership in the fields of AI and secure systems. Her contributions extend to community service as Co-Founder of the U.S. STEM Foundation, advancing education in science, technology, engineering, and mathematics. She has also contributed to major industry and defense committees, including I/ITSEC’s R&D Subcommittee, the OpenGL Architecture Review Board, and the DIS Protocol NIU Subcommittee. Shelia is an active member of AFCEA, FBI Infragard (Washington Field Office), the Intelligence and National Security Alliance Cyber R&D Council, AUSA, and NDIA. She is widely recognized for her ability to invent and deliver transformative technologies that solve some of the most complex challenges in cybersecurity, intelligence, and defense.

Cybersecurity ROI: Real Strategies for MSPs

Oct 14, 2025 5:00pm

Seana Fippin

CEO

Red Box + STORM AI

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As co-founder of Red Box Business Solutions, a women-owned business, Seana is passionate about leading people around a mission and leveraging innovative technologies to grow, scale and secure businesses. Red Box is an AI-Focused, concierge-level managed service provider and cyber security firm, exceeding the technology needs of businesses, nationwide. Their team of award-winning experts deliver the highest level of service in the industry.

Building the Perfect AI-Powered MSP: Where to Start

Oct 14, 2025 4:30pm

New Services You Aren't Offering (But Should!)

Oct 15, 2025 2:50pm

Kevin Mann

Founder & President

Resilient IT

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Kevin is the Founder and President of Resilient IT. An IT veteran with nearly three decades of experience, Kevin founded Resilient IT (then Quad M Tech) in 2017, and rebranded the company as Resilient IT in 2022. Resilient IT was founded with the vision of serving the technology needs of small and medium businesses in the Northern Virginia and Washington DC metropolitan areas. In 2019, Kevin shifted Resilient IT’s focus to helping businesses that work with the Department of Defense meet the requirements of the evolving Cybersecurity Maturity Model Certification (CMMC) and has become the self proclaimed CMMC Jedi. He recognized that faced with what’s required to become CMMC compliant, businesses that have never previously been scrutinized or assessed might be experiencing a bit of culture shock. In 2022, Kevin earned his CCP (CMMC Certified Professional) certification, in 2024 Kevin earned his CCA (CMMC Certified Assessor) and centered his CMMC focus on the goal of helping government contractors protect themselves from foreign threat actors seeking unlawful access to government data. Kevin participates in executive leadership programs in the Northern Virginia, DC Metro area (IoTSSA, NSITSP, NVTC, ASAE, ASCII, CompTia , ChannelPro). He is committed to helping drive the local area business community. When not working, he enjoys traveling, movies, concerts, music, and rooting for the New York Yankees, Miami Dolphins, and Alabama Crimson Tide.

New Services You Aren't Offering (But Should!)

Oct 15, 2025 2:50pm

Matt Scully

Senior Channel Development Manager

Kaseya

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Senior Channel Development Manager, Matt Scully utilizes his extensive Channel experience to foster existing MSP partnerships at Kaseya and develop new partnerships. Prior to Kaseya, Matt served in channel leadership roles at Datto, Mailprotector, and Redstor. He was responsible for developing and managing the company’s partner programs and overseeing marketing strategies for channel leaders to enhance customer satisfaction and expand their businesses.

Cybersecurity ROI: Real Strategies for MSPs

Oct 14, 2025 5:00pm