2024 ChannelPro LIVE: Charlotte

Sep 9th, 2024 to Sep 10th, 2024

Charlotte, NC

Check out our sponsors for this event.

Main Group

Event Details

ChannelPro Events are the premier educational and networking gatherings for MSPs and channel partners looking to build partnerships with leading vendors, while discovering actionable strategies for growing a profitable business and fostering a cyber resilient culture.

In 2024, we’re hosting events in Chicago, Orlando, Baltimore, Columbus, Iselin, Charlotte, Dallas and LA. Qualified channel partners will have FREE access to:

All sessions, dining and prizes
Actionable strategies and best practices for building recurring revenue streams and cutting costs
Practical tips on using AI to boost productivity, mitigating cyber risk, bundling and pricing services and much more
Hours of networking time to build profitable partnerships with world-class vendors
Deals and demos from dozens of sponsors exclusively available to event participants
Gift bag valued at $1,500 courtesy of our sponsors and strategic partners

Sessions & Networking

September 9th

How MSPs can win the hearts (and wallets) of Non-Profits

Non-profits are a little different than for-profit businesses, in terms of their technology needs, financial goals, and even the language they speak. Engaging with them takes a thoughtful, carefully tailored approach. But once you’ve won their trust the opportunities are vast. Join non-profit expert Rosene Johnson as she shares:

practical advice for addressing common non-profit pain points
advice for fostering stronger relationships with non-profit leaders
ways to win more business and unlock more recurring revenue.

Presenters:

Rosene Johnson

Strategic Networking Exclusively for IT Pros: MSP Matchmaker

Unleash the power of strategic connections at our matchmaking network session. Attendees will be categorized based on their #1 need coming into ChannelPro LIVE. Then we'll connect you with an expert coach and MSP peers with complementary goals.

Trying to acquire an MSP? We'll put you in a peer conversation with MSPs seeking to sell.
Hoping to get more industry friends and referral business? We'll facilitate those conversations.
Want to build a better vendor portfolio? Our experts will walk you through how to achieve that.

Welcome Cocktail Reception in the Exhibit Hall

September 10th

Networking Breakfast

Six Ways to Use AI to Improve Your MSP

In this dynamic session, we unveil six powerful ways AI can propel your MSP business forward, providing immediate and lasting impacts. Discover how to drive business growth by automating workflows, harnessing AI-driven analytics, addressing client issues quickly and proactively, producing pro-quality marketing content, and more! Don't miss this opportunity to explore the tangible benefits of AI acceleration, empowering your MSP with the tools to thrive in a dynamic and competitive landscape.

Presenters:

Lawrence Cruciana, Ronnie Parisella

The Secrets to Onboarding Clients Successfully

Client onboarding is a critical process that sets the tone for a successful and enduring client relationship. This session is dedicated to helping you succeed at the art of efficient onboarding, ensuring a smooth progression from prospect to satisfied client. We’ll share best practices, help you set expectations and goals, and talk in-depth about the documentation and compliance process. Our experts are ready to share their experiences with mitigating risk while establishing enduring relationships with new customers.

Presenters:

Manuel Palachuk, Seana Fippin

Product & Services Expo Luncheon

Now is the time for you to connect with dozens of channel vendors under one roof! Many attendees consider this the highlight of our events – your chance to meet with the vendors who make your success possible. See product demos, learn about show specials, get updates on partner programs that can offer you training, marketing, financing and more. These conversations will save you money while making you money.

Selling Up! 5 Strategies for Winning Bigger Accounts

Some IT services companies are happy to sell to the smallest of SMB companies. But for many, up-market is the place to be. In this informative session, we'll share expert guidance on making a leap in customer weight class. Learn what mid-size orgs are looking for, how to get them to sign on the dotted line, and ways to continually impress them once you've won their business. Embrace your opportunity to become the next great MSP for businesses of 50-1000 seats!

Presenters:

Leia Kupris Shilobod, Allen Edwards

How NOT to Get Fired by Your Clients

Join us for "How NOT to Get Fired by Your Clients," a crucial guide to avoiding the top reasons MSPs lose business. Learn how to: enhance helpdesk support for client satisfaction, streamline billing, sharpen project estimates to align with client expectations, and cultivate professionalism within your team. Our experts will share strategies and experiences to help you prevent client frustration, improve retention, and secure your business's future. This is a golden opportunity for MSPs to refine their operations and safeguard their client relationships.

Presenters:

Manuel Palachuk, Allen Edwards

Titanium

Gold

Silver

Silver Classic

Cocktail Reception Host

Association Partner

Location Info

4800 South Tryon Street Charlotte, NC 28217

Embassy Suites by Hilton Charlotte

4800 South Tryon St.

Charlotte, NC 28217

The Embassy Suites by Hilton Charlotte is conveniently located just a 10-minute drive from Charlotte Douglas International Airport, accessible via a complimentary shuttle service. Situated off I-77, the hotel is positioned three miles from the stylish South End District, offering a variety of upscale shopping and dining options. Additionally, the downtown area is merely six miles away. Guests can indulge in a made-to-order breakfast, attend a complimentary evening reception, and take advantage of the indoor pool and whirlpool facilities.

Agenda

Event Time Zone:

US Eastern (UTC-05:00)

Presenters

Session Speakers

Seana Fippin

Seana Fippin is founder and CEO of Red Box Business Solutions, a women-owned business. Red Box Business Solutions is a concierge-level managed service provider, exceeding the technical needs of San Francisco Bay Area businesses. Seana began her career in management at a leading ISP and web hosting company in the Silicon Valley, where she gained... more

Rosene Johnson

Introducing Rosene Johnson – a beacon of innovation, energy, and leadership in the world of nonprofit business. As a distinguished C-suite executive, Rosene's passion lies in nurturing strong communities and enhancing the lives of girls, children, and individuals with disabilities. Her dynamic approach and unwavering commitment have not only... more

Ronnie Parisella

Ronnie Parisella is a senior IT professional with 20-plus years of high-level experience. He has been working in the fixed-fee/managed services space since 2004 when he first deployed ConnectWise and Level Platforms. In his non-entrepreneurial working career, Ronnie was an engineer and project manager for Charles Schwab & Co., the McGraw-Hill... more

Manuel Palachuk

Manuel brings an infectious energy, inspiring audiences to embrace meaningful change with takeaways for resolute action. Manuel has run several successful companies, mentored many more, and spoken to audiences around the world. He helps organizations pull back the curtain to reveal the potentially toxic, rotting culture they've cultivated, and... more

Leia Kupris Shilobod

Leia Kupris Shilobod, CISM, CCP is the CEO and CSO of CompliancyIT, author of Cyber Warfare: Protecting Your Business From Total Annihilation and co-producer of the documentary "Cybercrime: The Dark Web Uncovered." As a cyber security advisor and compliance subject matter expert, Leia is a sought-after speaker. To help empower companies to create... more

Lawrence Cruciana

Lawrence Cruciana, CISSP, CISM, CMMC-RP, is the founder and president of Corporate Information Technologies (CIT). He leads CIT’s cybersecurity business practice, focusing on identifying and mitigating information-centric risk in upper-SMB and midmarket organizations. With over 20 years of information technology (IT) experience in regulated... more

Allen Edwards

Allen Edwards is president of Eureka Process, which he started with a view to benefit clients through immersion in their daily process and activity. Allen brings his breadth of technical and leadership knowledge to the table, along with proven EOS® implementation skills to guide his clients and their teams through fostering the development of the... more

Videos

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Educating, Connecting, and Empowering the IT Channel

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2024 ChannelPro LIVE: Charlotte

Check out our sponsors for this event.

Main Group

Sessions & Networking

September 9th

How MSPs can win the hearts (and wallets) of Non-Profits

Strategic Networking Exclusively for IT Pros: MSP Matchmaker

Welcome Cocktail Reception in the Exhibit Hall

September 10th

Networking Breakfast

Six Ways to Use AI to Improve Your MSP

The Secrets to Onboarding Clients Successfully

Product & Services Expo Luncheon

Selling Up! 5 Strategies for Winning Bigger Accounts

How NOT to Get Fired by Your Clients

Titanium

Gold

Silver

Silver Classic

Cocktail Reception Host

Association Partner

Session Speakers

Educating, Connecting, and Empowering the IT Channel