Virtual Event

March 3, 2026 | 12:00PM ET | Online

DEEP DIVE: MSP Risks & Liability

DEEP DIVE: MSP Risks & Liability

Staying out of legal and contractual trouble is one of the toughest challenges MSPs face. In this virtual Deep Dive event, we’ll explore the biggest risks around compliance, SLAs, and marketing promises, and show how to protect your IT business while building client trust. Bring your questions and best practices! We welcome your feedback during this interactive, live event.

At this interactive online event we’ll cover:

  • The best tools that protect your business from legal and contractual pitfalls.
  • The most profitable services MSPs are selling to reduce client risk.
  • Specific examples of MSP success turning liability management into a growth engine.

Don’t miss this incredible online experience, register below!

Event Details

Dates

March 3, 2026 | 12:00PM ET

Location

Online

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Event Schedule
Speakers
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Additional Info

Event Registration

Event Schedule

Mar
3

Sessions for Tuesday, March 3, 2026

12:05 PM
MSP Risks & Liability
Join industry legal expert Blair Dawson for an in-depth look into the real legal and contractual problems that put MSPs at risk. We'll deliver the steps that IT leaders need to take to reduce liability, protect revenue, and turn risk management into a growth driver. Bring your questions to this interactive session!
12:35 PM
How MSPs Prove Due Care and Reduce Liability
Sponsored by N-Able
MSPs are increasingly exposed to legal, contractual, and compliance risk when security controls fail or cannot be proven. Today, it’s no longer enough to deploy security tools. MSPs are expected to demonstrate due diligence, due care, and adherence to best practices across every customer environment. This session explores where MSP liability typically emerges, often not from advanced attacks, but from gaps in security fundamentals such as vulnerability management, patching, monitoring, and incident response. It outlines what auditors, clients, and insurers now expect MSPs to be able to show when incidents occur. Attendees will gain a practical framework for identifying liability risk in their current security approach, improving consistency across environments, and strengthening their ability to defend SLAs, compliance obligations, and client trust through clear evidence and reporting.
12:55 PM
The Risk of ‘We Don’t Do That’: How MSPs Can Reduce Liability While Unlocking New Revenue
Sponsored by TruNorth Dynamics
Every time an MSP tells a client “we don’t do that,” it’s more than a missed revenue opportunity, it’s a risk moment. Clients still move forward, often without guidance, and when things go wrong, guess who is to blame? In today’s environment, MSPs face liability not just for what they manage, but for what they fail to address. Ole explores how strategic partnerships, like working with TruNorth Dynamics, allow MSPs to close solution gaps without adding delivery risk, headcount, or operational complexity. Learn how referring solutions such as Dynamics 365 and Power Platform can protect client outcomes, reinforce your trusted advisor role, and generate passive MRR. Saying “no” may feel safe, but it often creates more risk than it avoids.
1:10 PM
Beyond MFA: How MSPs & MSSPs Are Eliminating Passwords to Close the Identity Attack Surface
Sponsored by Secret Double Octopus
Layering MFA on top of passwords has improved security — but it hasn’t eliminated credential risk or operational pain for MSPs and MSSPs. We’ll examine why passwords continue to undermine identity defenses and how MSPs are adopting true passwordless —“ZeroPassword” — authentication to close the identity attack surface. We’ll focus on practical MSP outcomes, including reduced phishing risk, simplified compliance conversations, fewer support tickets, and clearer security positioning for clients in regulated industries.
1:40 PM
Compliance-powered Security: How to Revolutionize Your MSP
Join compliance expert Stephen Haley for an interactive Q&A focused on the profitable services MSPs are selling today to reduce client risk. Through concrete, real-world examples, this session shows how successful MSPs are turning compliance into scalable, revenue-driving growth engines.

Speakers

Speakers

Senior Sales Engineer for North America
Network Optix

Jonathan Benedick is a Senior Sales Engineer for North America with deep expertise in security surveillance and video management systems. He brings broad industry experience spanning system integrators and MSPs, hardware manufacturers, and cloud storage providers, giving him a well-rounded perspective on the full surveillance ecosystem. In his role, Jonathan supports OEMs, integrators, and managed service providers from a technical standpoint, delivering live software demonstrations, designing scalable solutions, and providing hands-on technical support. His ability to bridge complex technology with real-world customer needs makes him a trusted partner across the VMS landscape.
Seeing is Protecting with Nx Witness
Mar 3, 2026 1:25pm
Member
McDonald Hopkins

Blair has extensive experience in data privacy and cybersecurity. Her practice focuses on responding to data security incidents while ensuring clients remain compliant with legal requirements, as well as managing operational and reputational impact. She works with clients to contain the incident, minimize disruption to business operations, deliver effective communications and minimize exposure to litigation and investigations. She also provides pre-breach/compliance support to place clients in the best position possible from a business, insurance, regulatory and incident response standpoint. She holds IAPP certifications (FIP, CIPP/US, CIPP/E, CIPM) and a M.S. Cybersecurity. She is Board Member for The Cyber Helpline, Member of the IWCA, Board Member for WISP and a Member for the WiCyS. She is a Professor at Chicago-Kent College of Law teaching cybersecurity and data privacy. She was also awarded Crain's Chicago Business Notable Women in Law 2024.
MSP Risks & Liability
Mar 3, 2026 12:05pm
N-able Head Nerd
N-Able

Joe has had many roles at N able since joining in 2017. Initially a Channel Sales Representative, his transitions included Sales Engineer and becoming one of the original Partner Success Managers before landing in his current role as N sight Head Nerd in 2022. In that time, Joe has expanded his areas of expertise to include Mac, Analytics, Cloud Commander, Operational Efficiency and as of September 2025, becoming the Adlumin MDR Head Nerd.
How MSPs Prove Due Care and Reduce Liability
Mar 3, 2026 12:35pm
CEO
TruNorth Dynamics

Ole Gjerde is the CEO of TruNorth Dynamics and a recovering IT services founder. He started his first company while still in college, learned a lot of lessons the hard way, and eventually helped transform TruNorth Dynamics from a traditional Dynamics project firm into a product-focused Microsoft Business Applications partner. Ole spends most of his time helping MSPs and businesses navigate growth and responsibility, especially when it comes to knowing when to build, when to partner, and when “we don’t do that” creates more problems than it solves. His talks are practical, opinionated, and designed to be immediately useful, with just enough dad jokes to keep things interesting.
The Risk of ‘We Don’t Do That’: How MSPs Can Reduce Liability While Unlocking New Revenue
Mar 3, 2026 12:55pm
Practice Director, Cybersecurity Services
CompliancePoint Inc

Stephen Haley is the Practice Director of the Cybersecurity Services team at CompliancePoint in Duluth, GA. Stephen has over 30 years of corporate technology expertise, with a strong focus on information security and compliance program management while at CompliancePoint, PossibleNOW, IBM, and Blue Cross and Blue Shield. As Senior Practice Director, he oversees the strategic direction and delivery of cybersecurity services, with particular emphasis on security program design and management, risk identification and mitigation, and operationalizing scalable security functions for SMB and enterprise clients. Well-versed in NIST 800-53, NIST Cybersecurity Framework (CSF), NIST 800-171, CIS Controls, CMMC, FedRAMP, FISMA, and various other security directives, Stephen and his team translate complex regulatory requirements into pragmatic, risk-based programs for long-term success. An active thought leader, Stephen, is a frequent keynote speaker, panelist, and moderator at local Atlanta-area events and national conferences. His overriding mission is to apply his skills, knowledge, and mentorship, in partnership with customers and his team, to solve complex cybersecurity challenges.
Compliance-powered Security: How to Revolutionize Your MSP
Mar 3, 2026 1:40pm
Regional Sales Manager for North America
Network Optix

Andrew has extensive experience in the security and video software management industry, having worked with notable companies such as Avigilon, Software House, and Geutebrück. Andrew serves as a pivotal role in driving growth and expanding the Nx presence across North America.
Seeing is Protecting with Nx Witness
Mar 3, 2026 1:25pm
Channel Manager
Secret Double Octopus

Mike Llerandi is the Channel Manager at Secret Double Octopus, where he works with managed service providers on eliminating password-based risk in real-world MSP and client environments. He brings extensive experience in go-to-market partnerships and has spent his career helping technology providers and service firms align security outcomes with operational reality.
Beyond MFA: How MSPs & MSSPs Are Eliminating Passwords to Close the Identity Attack Surface
Mar 3, 2026 1:10pm
Founder, Publisher
The ChannelPro Network

Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.
Opening Remarks
Mar 3, 2026 12:00pm

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