Over 31 years of security, stadium operations and crowd management experience. Currently in his eighth season with the Cleveland Browns where Troy is responsible for day-to-day operations at FirstEnergy Stadium, including the overall game day fan experience, facility engineering and maintenance, capital repairs and improvements, police, fire, medical, security, guest services, parking, housekeeping, and emergency preparedness and response planning. Troy is also responsible for ensuring compliance with relevant guidelines and best practices, including NFL Fan Conduct, NFL Stadium Security and DHS Safety Act Certification.
Prior to the Cleveland Browns, Troy spent 19+ years managing the in-house crowd management company owned and operated by the Chicago White Sox and United Center Joint Venture where he oversaw all guest services, crowd management and event security operations for over 300 annual events held at US Cellular Field (now Guaranteed Rate Field) and the United Center (home to the Chicago Bulls and Chicago Blackhawks).
Troy is a Past President of the Stadium Manager’s Association and has been on the SMA Board of Director’s since 2012. Troy is a member of the NCS4 Commercial Sports and Entertainment Facilities Safety Advisory Board and co-chair of the NFL Stadium Security Committee. Troy was the 2019 NCS4 NFL Security Professional of the year. Under Troy’s leadership FirstEnergy Stadium received the 2020 NCS4 NFL Venue of the year.